FAQs


How do I register on Exchange22?

Download the App through the link on our website and go to the Registration page on Exchange22 App and register via Facebook or your Email ID.

Can I make multiple accounts on Exchange22?

No. A single email-id can be registered per user.

What is the user level?

According to the trading and gameplay of the users, they have been granted certain levels. Starting from the basic, these levels rise up as Basic, Bronze, Silver, Gold, Diamond, Platinum, and so on. Also, the users may receive benefits from the company according to their level in the nearby future.

I am below 18 years of age. Can I register on Exchange22?

No. Only user above the age of 18 years can register on Exchange22.

I am from the State of Odisha or Andhra Pradesh or Nagaland or Assam or Telangana and Sikkim. Can I register on Exchange22?

No. As per the current laws of these states, any person residing in these states cannot take part in any online fantasy sports.

Is it legal to play Exchange22?

Yes, it is absolutely legal to play Exchange22. Please refer to your Legality section for more information.

I do not have a valid Photo-Id proof? Can I register on Exchange22?

Yes, you can register on Exchange22, but to enjoy the full benefits and take part in contest(s), you are required to verify your account by uploading a valid photo-id proof.

I do not have a Pan-Card? Can I register on Exchange22?

Yes, you can register on Exchange22, but to enjoy the full benefits and take part in contest(s) and withdraw your winnings, you are required to verify your account by uploading your Pan-Card.

I do not have a Bank Account? Can I register on Exchange22?

Yes, you can register on Exchange22, but to enjoy the full benefits and take part in contest(s) and withdraw your winnings, you are required to have a Bank account.

How do I update / edit my profile?

Select the ‘Profile’ option in the App and select ‘Update / Edit Profile’.

I forgot my Exchange22 account password. How do I login to my account?

Click on the ‘Forgot Password’. Select the mode – Email-id or Phone Number. A link will be sent to your registered email-id or your registered phone number from where you can reset your password easily.

How can I change my password?

Click on the ‘My Account’ tab. Select ‘Password’ and click on it to change it.

I cannot login to my account. How do I login?

Please check if you have mentioned your correct registered email address with Exchange22 and password to login. If it doesn’t work, you can write to us at contact@exchange22.com or contact us on Facebook Messenger and we will respond to you quickly.

What are the benefits of refer & earn?

To know the benefits, kindly read the points mentioned below:

A) By using your friend's Referral link, you'll get Rs 50 in the Bonus section.

B) On completing your KYC, you'll receive Rs 50 in the Unutilised Section.

C) On your 1st withdrawal, your friend will get Rs 100 in the Unutilised Section.

D) If you haven't used any refer code while creating an account, still you'll receive Rs 50 in the Bonus section after Signing up and another Rs 50 in the Unutilised section after completing the KYC.

E) The company may change these benefits without any prior notice.

How can we earn a bonus?

Users can earn a bonus from the first deposit offer (which is a 100% deposit up to Rs 500) or through the promo code which is launched occasionally.

Can we use the entire bonus for trading?

You can use the bonus to pay platform fees. Maximum 50 percent of platform fees can be paid through the bonus in both multibagger and buy-sell.

What is the validity of the bonus earned?

The bonus credited in your account will be valid for thirty days from the date of credit.

What are Fantasy Coins?

Only in the case of Buy trade, when the user receives winning more than double the initial rate of the player. He receives fantasy coins, this concept has been introduced to uplift the morale of the user during trading. Since winning and losing cannot be more than twice the initial player rate. Still, to maintain the game interest these fantasy coins are provided to the users in a buy trade and can be considered as a gift. These coins can be used in the shopping portal to purchase the available products. Also, the company has all the rights to make decisions regarding fantasy coins.

What is the validity of these fantasy coins?

The fantasy coins will expire if the user does not perform any kind of trading/investing in a period of 30 days.

How do I select a match?

Go the Exchange22 App, select the ‘Upcoming matches’ tab and select any matches you wish to trade in.

Can I select multiple matches?

Yes. You can choose any number of matches you wish to trade in.

Can I select multiple matches under different fantasy sports?

Yes.You can choose any number of matches under different fantasy sports you wish to trade in.

What is trading and investing?

Trading totally depends on an outcome of a single match and works match wise. It has two components Buy and Sell.
On the other hand, investing works series wise, here the profit and loss will be decided after the series. The only component here is "invest".

What is a portfolio?

Your portfolio has the list of players you have bought/sold in a particular match.

How do I buy/sell a player?

  1. Go the Exchange22 App, select the ‘Upcoming matches’ tab;
  2. Select any match you wish to trade in;
  3. Select the ‘Buy/sell’ trade.
  4. Buy/sell any player from the list provided.

What is the maximum number of players I can select in a particular match?

In any match, you can select all the players made available for trading.

On what criteria the player's shares are made available for trading?

The player's shares are made available for trading on the basis of the following criteria:
A) If the player provides a surety of his performance.

  1. If the player is a bowler but in the last few matches, he didn't receive a chance to bowl. In this case, the player's shares will not be available for trading. The same situation stands for a batsman also.

B) A balance between the buy/sell ratio is quite mandatory for effective trading. This situation can only be fulfilled if the player's performance was healthy in the previous matches. In this manner, we can provide proper buy/sell rates of a player without any confusion.

C) The final decision to provide the list of the player's available for trading solely depends upon the company.

What is the base price of a player?

It is a pre-determined price of a player at which he can be traded.

Can I determine the base price of a player?

No. It is determined by a players’ previous performances.

Can I make changes in the selected list of players during an ongoing match?

No changes are allowed 30 minutes prior to starting of the match.

Why is it showing ‘request pending’ against a trade I executed?

Your trades have to be approved by Exchange22 before it shows up on your portfolio.

Why can I not see the option of buy/sell a player?

When there is a disproportionate number of shares being bought/sold for a particular stock, we disable the buy/sell option accordingly to maintain the fun quotient of the game.

Why do the price of a share (of a player) fluctuate?

It is due to the concept of ‘dynamic pricing’. The prices are determined based on the trading of that particular share(s) in a particular match.

A player I selected is not playing in the match. Will I get a refund for that trade?

Yes. You will get a full refund of the amount you have paid.

How are the points calculated?

Points are calculated based on the performance of a player.

To illustrate,

If A has selected Mr. XYZ a batsmen and has decided to ‘buy’ him at his base price of 50 INR, and subsequently Mr. XYZ earns point worth 100 (1 Point = 1 INR) by the end of the match, then the profit from Mr. XYZ would be 50 INR.

In a different scenario, if A has selected Mr. PQR, a batsmen and has decided to ‘sell’ him at his base price of 50 INR, and subsequently Mr. PQR fails to earn any point, then the profit from Mr. PQR would be 50 INR.

When do the points get updated?

The points get updated automatically within seconds. It is an automated system which works in an accurate manner.

What is the Offer Section?

This section is a special window for a limited time period of 25 minutes which is opened between the ‘Upcoming Section’ and ‘Live section’. This section has been created to facilitate the Buyers and Sellers a way to reduce the gap between these two (i.e. buyers and sellers) to a minimum executable value.

To illustrate, if we have more buyers than sellers, we offer sellers to sell the stocks of a player (or players) at increased price (higher than the initial Base Price). If we have more sellers than Buyers, we offer Buyers to buy the stocks of a player (or players) at decreased price (lower than the initial Base Price).

My selected player is playing still, the amount has been refunded?

We receive the line up through our sources before the match begins. If a player is mentioned as non-playing in the line up, we provide a refund for the same before the match starts. Also, if the refunded player still plays then EXCHANGE22 holds no responsibility for the same.

What is a multi-bagger trade?

A multi-bagger trade is where you select a player who you think would score the highest points in a match so that you get high returns.

What is ‘hold %’?

It is an indicative reference to the approximate holding percentage of shares held by number of users. The percentage keeps fluctuating till the match begins.

Is there any limit on the number of shares I can hold for a player?

No, there is absolutely no limit on the number of shares you wish to hold for a player.

What is ‘X times return’?

It is a projected/expected return that one can expect fromholding a share of a particular player.The percentage keeps fluctuating till the match begins.

Why does ‘Hold %’ and ‘X times return’ fluctuate?

Since it is an indicative list, it keeps fluctuating till trading takes place before the start of the match. There is absolutely no cause to worry since it will automatically stop once the match begins.

Can the final return fluctuate during live match or even after match completion?

Yes! Sometimes during the domestic and league matches, the proper line-up information is not received at our end. So, as a result, we assume all the players as playing. But as soon as we receive the correct line-up, the non-playing players are refunded. Due to this, a change is noticed in the final return.

How is the return calculated?

The calculation is based on the total money which is collected OR the total number of shares that a particular player holds.

How is the return distributed?

We charge 25% of the total money pooled as portal fees and the rest 75% is distributed among the winners.

What if no-one has selected the highest scoring player? How does the money gets distributed?

In case of absence of the highest point-scoring player from the trading list, the player with highest points from the trading list is chosen and the user holding that players’ share is declared as the winner.

What will be the exact estimated return in the case of multiple multibagger winners?

In such cases, the estimated return will get divided according to the number of players with the highest points in a particular match. For example, if there are two highest scorers in a match named player A and player B having an estimated return of 6.6 times and 4.4 times. Then, the users who held player A will get an estimated return of 6.6times/2 = 3.3, and similarly, users for player B will receive an estimated return of 4.4 times/2 = 2.2.

How much will I be charged for a multi-bagger trade?

We charge 25% of the total money pooled as portal fees.

What is Premium multibagger?

Premium multibagger is a short format of multibagger section , you have to hold share of players as like as you do in present multibagger but in premium bagger there will be less competition as you just have to use your skills to choose the highest point scorer among 4 to 5 players only. Whosoever grab the highest points from the given player will become premium bagger but as we all know that high risk has high gains,low risk has low gains so return(how many times)of a player will be less as compared to multibagger also 1 share will have value of 50 rupees in premium bagger which is 10 rupees in multibagger.

How to participate in the Multi-bagger leaderboard?

The participation is automatic and based on your winnings in the Multi-bagger trades. Please also note that users of our platform residing in the State of Tamil Nadu are not eligible to participate in specific rewards/offers like leaderboard as per the applicable law in Tamil Nadu, thus users residing in Tamil Nadu are requested not to participate.

How are user(s) ranked in the Multi-bagger leaderboard?

Rankings shall depend on your winnings in the Multi-bagger trades. Points shall be earned based on your Multi-bagger trades. You can check your points in the Multi-bagger Leaderboard section.

For example, In a match a user holds one share of Virat Kohli and in return receives six times the holding value. And luckily, the highest point scorer in that match turns out to be Virat Kohli. In such a scenario, the user's points will be sixty for that particular match.

Will the Multi-bagger leaderboard be available for every match?

No, the Multi-bagger leaderboard shall be available only for select tournaments as per Exchange22’s discretion.

What is investing?

For any upcoming series, there will be some key players selected by the admin and these will be made available for investing. These players will have a pre-decided rate based on their past performances. In order to check the points of investing, kindly refer to the "points system section".

The points achieved by the selected players in each match will keep on adding and once the series ends, the winnings will be credited to the user's wallet according to the total points gained by the selected players.
Example:
A series has 5 matches, and you invested in one share of Virat Kohli at the rate of Rs 50. In the 1st match, Virat scored 70 points, in the 2nd match 100 points, in the 3rd match 150 points, in the 4th match 200 points and in the 5th match again 100 points. Here, the total points of Virat Kohli at the end of the series reached 620. Here, the user will receive a total of Rs 620 in his EXCHANGE22 App wallet.

Can we have winnings more than double in investing?

Yes, users can earn more than double winnings. Also, these winnings will depend upon the total points earned by the users' selected players at the end of the series.

Will the points be counted for the substitute player once he starts playing?

No! In the case of x-factor and substitutes, points will not be counted. Also, the match will not be considered in which the player will play as an x-factor and substitute.

What will happen in the match cancellation scenario?

According to our rules and FAQ, no points will be awarded in the investing feature if a match gets cancelled in the application.

What happens if the player does not play or has played few matches in a particular series?

The eligibility criteria differ from series to series and to know more regarding this, kindly read the terms and conditions mentioned for the respective series.

For the Afghanistan tour of Zimbabwe (4th June 2022 - 9th June 2022):

A) The criteria discussed here stand only for the ODI series of three matches.

B) If your selected player does not play any match, then once the series ends, the invested amount will be refunded.

C) If the player plays all three matches, then once the series ends, the winning amount will be credited to the user's wallet.

D) If the player plays one match only, then once the series ends, compensation will be provided from our end for two matches as per the card category of the player.

Example: Suppose your selected player is of the Bronze card category and only played a single match out of the three ODI matches and scored 100 points in it. Once the series ends, compensation of Rs 90 (i.e. Rs 45 + Rs 45) for the two matches will be added from our end. So, the total winnings received by the user will be Rs 100 + Rs 45 + Rs 45 = Rs 190.

E) If the player plays two matches only, then once the series ends, compensation will be provided from our end for one match as per the card category of the player.

Example: Suppose your selected player is of the Silver card category and played in the two matches and scored a total of 150 points in them. Once the series ends, compensation of Rs 55 for one match will be added from our end. So, the total winnings received by the user will be Rs 150 + Rs 55 = Rs 205.

F) The series will be counted as cancelled if any two matches get cancelled or postponed due to any reason and the invested amount will be refunded to the users.

G) The compensation as per the player's card category will be provided as:

45 - Bronze card

55 - Silver card

75 - Gold card

For the Australia tour of Sri Lanka (7th June 2022 - 11th June 2022):

A) The criteria discussed here stand only for the T20 series of three matches.

B) If your selected player does not play any match, then once the series ends, the invested amount will be refunded.

C) If the player plays all three matches, then once the series ends, the winning amount will be credited to the user's wallet.

D) If the player plays one match only, then once the series ends, compensation will be provided from our end for two matches as per the card category of the player.

Example: Suppose your selected player is of the Bronze card category and only played a single match out of the three T20 matches and scored 100 points in it. Once the series ends, compensation of Rs 60 (i.e. Rs 30 + Rs 30) for the two matches will be added from our end. So, the total winnings received by the user will be Rs 100 + Rs 30 + Rs 30 = Rs 160.

E) If the player plays two matches only, then once the series ends, compensation will be provided from our end for one match as per the card category of the player.

Example: Suppose your selected player is of the Silver card category and played in the two matches and scored a total of 150 points in them. Once the series ends, compensation of Rs 40 for one match will be added from our end. So, the total winnings received by the user will be Rs 150 + Rs 40 = Rs 190.

F) The series will be counted as cancelled if any two matches get cancelled or postponed due to any reason and the invested amount will be refunded to the users.

G) The compensation as per the player's card category will be provided as:

30 - Bronze card

40 - Silver card

55 - Gold card

For the West Indies tour of Pakistan (8th June 2022 - 12th June 2022):

A) The criteria discussed here stand only for the ODI series of three matches.

B) If your selected player does not play any match, then once the series ends, the invested amount will be refunded.

C) If the player plays all three matches, then once the series ends, the winning amount will be credited to the user's wallet.

D) If the player plays one match only, then once the series ends, compensation will be provided from our end for two matches as per the card category of the player.

Example: Suppose your selected player is of the Bronze card category and only played a single match out of the three ODI matches and scored 100 points in it. Once the series ends, compensation of Rs 90 (i.e. Rs 45 + Rs 45) for the two matches will be added from our end. So, the total winnings received by the user will be Rs 100 + Rs 45 + Rs 45 = Rs 190.

E) If the player plays two matches only, then once the series ends, compensation will be provided from our end for one match as per the card category of the player.

Example: Suppose your selected player is of the Silver card category and played in the two matches and scored a total of 150 points in them. Once the series ends, compensation of Rs 55 for one match will be added from our end. So, the total winnings received by the user will be Rs 150 + Rs 55 = Rs 205.

F) The series will be counted as cancelled if any two matches get cancelled or postponed due to any reason and the invested amount will be refunded to the users.

G) The compensation as per the player's card category will be provided as:

45 - Bronze card

55 - Silver card

70 - Gold card

For the South Africa tour of India (9th June 2022 - 19th June 2022):

A) The criteria discussed below stand only for 5 T20Is.

B) In case the selected player fails to play complete 5 matches, then the case shall proceed as discussed below:

Scenario 1: Here, the player has played only 4 matches. So, the compensation will be provided from our end only for 1 match according to the card category of the player.

Scenario 2: Here, the player has played 3 matches. So, the compensation will be offered from our end only for 2 matches according to the card category of the player.

Scenario 3: If the player has played only 1 match, 2 matches or no match at all. Then, the complete amount will be refunded from our end.

C) Suppose your selected player played only 1 match or 2 matches and didn't play the remaining matches and the points achieved in 1 match or 2 matches turns out to be more than the "investing price". Here, the user shall receive the final points of the player as winnings, once the series ends.

Example 1: Suppose the investing price of the player is Rs 300 and in the 1st match itself the player scored 400 points and didn't play the remaining series. So, once the series ends, the user shall receive Rs 400 as winnings in the wallet.

Example 2: Suppose the investing price of the player is Rs 300 and in the 1st match the player scored 200 points and in the 2nd match scored 250 points and didn't play the remaining series. So, once the series ends, the user shall receive Rs 450 as winnings in the wallet.

D) For the player who has played completely 5 matches, the user shall receive the winnings in the wallet as per the final points of the selected player in 5 matches.

E) For the matches cancelled due to rain or because of our terms and conditions, compensation as per the player's card category will be provided, once the series ends.

F) If 3 or more than 3 matches of the series get cancelled or postponed for an unknown period of time. The complete series will be counted as cancelled and the total invested amount on the players will be refunded to the users.

G) The compensation as per the player's card category will be provided as:

Rs 30 - Bronze card

Rs 40 - Silver card

Rs 50 - Gold card

For the Afghanistan tour of Zimbabwe (11th June 2022 - 14th June 2022):

A) The criteria discussed here stand only for the T20 series of three matches.

B) If your selected player does not play any match, then once the series ends, the invested amount will be refunded.

C) If the player plays all three matches, then once the series ends, the winning amount will be credited to the user's wallet.

D) If the player plays one match only, then once the series ends, compensation will be provided from our end for two matches as per the card category of the player.

Example: Suppose your selected player is of the Bronze card category and only played a single match out of the three T20 matches and scored 100 points in it. Once the series ends, compensation of Rs 50 (i.e. Rs 25 + Rs 25) for the two matches will be added from our end. So, the total winnings received by the user will be Rs 100 + Rs 25 + Rs 25 = Rs 150.

E) If the player plays two matches only, then once the series ends, compensation will be provided from our end for one match as per the card category of the player.

Example: Suppose your selected player is of the Silver card category and played in the two matches and scored a total of 150 points in them. Once the series ends, compensation of Rs 35 for one match will be added from our end. So, the total winnings received by the user will be Rs 150 + Rs 35 = Rs 185.

F) The series will be counted as cancelled if any two matches get cancelled or postponed due to any reason and the invested amount will be refunded to the users.

G) The compensation as per the player's card category will be provided as:

25 - Bronze card

35 - Silver card

50 - Gold card

 

(Note* - For any kind of unmentioned and unforeseen conditions in any series, the decision taken by the company will be considered as final).

 

What happens if your selected player gives you a profit but haven't played the minimum number of matches?

In this case, the winning amount will be added to the user's winning section.

Example: Suppose in a series of 10 matches, the minimum number of matches to be played is 8 and the "investing price" of your selected player is Rs 500. After 5 matches only, the player's points reach more than 500 (i.e. 800) and after that player gets retired hurt or does not play the remaining matches of the series due to any reason. Then, once the series is finished, the user will receive the winning amount.

How do I add money in my Exchange22 account?

You can add money through multiple payment options. Here are the simple steps of how you can do it:

  1. Add a credit/debit card by clicking on the ‘Add Money’ tab.
  2. Enter the amount you wish to add and select your payment gateway.
  3. Make the payment after entering the relevant details needed for that payment mode.

Where do I check my Exchange22 account balance?

You can click on the ‘Account’ tab on the Exchange22 App to check your balance in your Exchange22 account.

My money has been deducted from my bank account, but it is not showing up in my Exchange22 account. What should I do?

This might happen when there is a delay in the payment gateway. Be rest assured, your money is safe.

Take a screenshot of your card/bank statement and send it to us at contact@exchange22.com or you can get in touch with our support team on Facebook Messenger.

I have made a profit on my trades, but the winnings have not been credited in my account. What should I do?

Money will be credited in your Exchange22 account within 6-7 hours after the match ends.

How much will I be charged for each buy/sell trade?

We charge 6% for EVERY Buy/Sell trade executed by you.

What is the benefit of Insurance?

Insurance is a feature that has been introduced to enable the gaming experience of our users even more surreal. This enables users to book more than double profits. It gives them that exact stock market feels.

The key points of Insurance are mentioned below:

  1. Insurance gives you a chance to earn a profit of more than double on your selected player.
    Example: Suppose you bought a player X at an initial price of Rs 50, and at the end of the match, your player scored 175 points. Since your player is insured, you'll now receive a winning of Rs 175, which is more than double (i.e., Net Profit 125 + Rs 50 Investment).
  2. It is only available for the Buy option in Cricket.
  3. Insurance is only available for the matches in the Upcoming section. Once the match reaches the Offer section, the insurance option also vanishes from the Upcoming section.
  4. If your player is insured and has achieved more than double points, you'll only receive the amount, not the fantasy coins.
  5. The insurance amount (per share) will be as follows:
    1. Rs 3 for the Buy rate from Rs 0 to Rs 30.
    2. Rs 4 for the Buy rate from Rs 31 to Rs 40.
    3. Rs 5 for the Buy rate from Rs 41 to Rs 50.
    4. Rs 6 for the Buy rate from Rs 51 to Rs 60.
    5. Rs 7 for the Buy rate from Rs 61 to Rs 70 and so on.

However, since Insurance is a new addition, it has been introduced on a pilot basis for now. Hence the company will decide whether to continue with this feature depending on a variety of factors while also factoring in the users’ likeability and thoughts about the same. However, the decision taken by the company will be absolutely final.

How do I withdraw my money?

  1. Login to your Exchange22 account on the App.
  2. Visit the ‘My Balance’ page and click on ‘Cash Withdraw’ option under the winnings section.
  3. Enter an amount you would like to withdraw. However, you can only withdraw an amount less than or equal to your Balance that can be withdrawn. This will be shown to you on the Withdraw Cash page.

What is the minimum amount that can be withdrawn?

A minimum amount of ₹100 can be withdrawn once per 24 hours.

What is the maximum amount that can be withdrawn?

A maximum amount of ₹50,000 can be withdrawn once per 24 hours.

Is there any charge on withdrawal of amount?

No, we do not charge any amount on withdrawal.

Can I use someone else’s bank account to withdraw money?

Unfortunately, you can withdraw money from your Exchange22 account balance ONLY to your own bank account.

When will my withdrawal be processed?

In cases of Instant Withdrawal Process (via IMPS) method of transfer the withdrawal might take 2-3 hours for the amount to reflect in your bank account. In case of delay on the part of the Bank to credit the funds to your account, it may take up to 3 working days.

When can my withdrawal be cancelled?

Your withdrawal may have been cancelled in the system due to one of the below reasons:

  1. Incorrect IFS code verified on the account.
  2. Name on the bank does not match with the name verified on Exchange22 account.
  3. Incorrect account number verified on the account.
  4. In case of any doubts, you can write to us at contact@exchange22.com or contact us on Facebook Messenger and we shall look into it.

Does EXCHANGE22 disable the withdrawal facility on some occasions?

  1. Yes, when we distribute deposit bonus. During that period we might disable withdrawal.
  2. Sometimes withdrawal might be disabled due to bank servers outage and on bank holidays.

Are there any necessary conditions on the number of overs to be played in a particular match?

For One Day matches - Each team should face at least 20 overs and the total number of overs to be bowled in the match should be equal to or more than 50 in vice versa match will be observed as cancelled.

For Test and First Class matches - the whole match counts. In drawn matches, a minimum of 200 overs must be bowled otherwise the match is counted as cancelled.

For T20 Matches - Each team should face at least 5 overs and a total number of overs to be bowled in a match should be equal to or more than 20 in vice versa match will be observed as a cancelled match.

For T-10 matches - each team must face at least 7 overs otherwise the match is counted as cancelled.

For The Hundred Tournament - Each team should face at least 25 legal deliveries and the total number of deliveries to be bowled in a match should be equal to or more than 100 in vice versa match will be observed as a cancelled match.

What if a team is dismissed before playing the required number of overs?

In case a team is dismissed without playing its entire quota of overs, the points will be decided based on their performances.

A player has been retired hurt. Will the points of that player be calculated?

In such a scenario, the points of that player shall be calculated till his duration on the field.

Substitute and concussion subs are eligible for points?

Substitutes and concussions subs are not eligible for points, no points for substitute players.

What if a team won before playing the required number of overs?

In case a team won without playing its entire quota of overs, the points will be decided based on their performance.

Will the scores in a ‘Super Over’ be counted?

No. Any event during the ‘Super Over’ shall not be considered for awarding points.

How are points calculated?

Please refer to the Points Table for Cricket.

In which case, dot ball points are not eligible? (For The Hundred Tournament only)

In the case of leg bye, wickets, and bye runs, dot ball points are not eligible.

What is a No Loss League?

We at EXCHANGE22 take great pride and effort in making it more thrilling for our users. No Loss League - a unique concept by EXCHANGE22. As the name suggests, the No Loss League is just like any other league where users can win big sums of money after trading as per their choice but with a slight difference - they will be compensated in case of a loss.

Yes, that's right. If a user faces a loss instead of a profit, users will get a REFUND FOR THE LOSS INCURRED. The eligibility criteria differ from series to series, and to know more regarding this, kindly read the terms and conditions mentioned for the respective series.

For The Hundred Womens Competition 2022 (11th August 2022 to 3rd September 2022):
  1. Users must play a minimum number of 12 matches out of 26 total matches (i.e., Any 10 League Matches + 2 Finals - including Semi-Finals & Finals) with a minimum investment of Rs 100 in each match (i.e., total Rs 1200 in 12 matches) excluding the platform fees.
  2. Only the Buy/Sell trade will be counted in each match.
  3. The compensation amount only upto Rs 1000 will be refunded in the Unutilized Section of the App wallet. Here, the users should contact us within one week after the tournament ends and share the details requested by the EXCHANGE22 team. Only after verifying thoroughly the team will inform the users whether they are eligible for the compensation or not. Users will receive their compensation amount within 24 working hours if found eligible. The users can connect with us via customer care number: 888-274-274-3 , Facebook inbox , or email id: contact@exchange22.com
  4. We will not be liable to provide the compensation amount to the eligible users if they connect with us after one week of the tournament finishing.
  5. In case more than 40% of matches get cancelled for any reason. The company can cancel the No Loss League.
  6. Only those users who will have their KYC completely verified till 31st August 2022 will be eligible for this campaign.
  7. In case of any dispute or confusion, the users can connect with us at the end of the tournament via customer care number: 888-274-274-3 , Facebook inbox , or email id: contact@exchange22.com
  8. The company's decision will be considered final if any dispute arises.

What is a clean sheet?

A clean sheet is awarded for not conceding a goal whilst on the field and playing at least 55 minutes.

A player gets substituted before a goal is conceded. Will the player still get a clean sheet?

If a player gets substituted before a goal is conceded, the player will still get the clean sheet bonus provided he has played for at least 55 minutes.

Does a player get points for assist?

Yes, provided the pass was intentionally created (that it actually creates the goal) and the pass was unintentional (that the player had to dribble the ball or an inadvertent touch or shot created the goal).

Points for assists will be awarded to the player (if goal is scored)

  1. For winning a Penalty.
  2. For winning a Free kick.
  3. For having his shot saved or blocked by a defender, goalkeeper or goalpost if his teammate scores on the rebound.
  4. For a cross or pass that results in an own goal.

All of the above must result in a successful goal for points to be awarded to the player providing the assist.

An opposing player touches the ball after the final pass before a goal is scored. Will the player be awarded a point for assist?

No, theassist is NOT valid when:

  1. An opposing player touches the ball after the final pass before a goal is scored, significantly altering the intended destination of the ball.
  2. Two or more opposing players touch the ball after the final pass before a goal is scored.
  3. The goal scorer loses possession to a player from the opposition team and then again regains control of the ball.

Will any points be awarded where a player misses a penalty kick and scores on the rebound?

No. In cases where a player misses a penalty kick and scores on the rebound, he will get points for the goal scored but will get -10 points for the miss. He will NOT get any points for the assist.

Will any points be awarded to a Goal-keeper where a player misses a penalty kick but the goalkeeper hasn’t touched the ball?

No. In cases where a player misses a penalty kick but the goalkeeper hasn’t touched the ball, the Goal Keeper will NOT get any points for saving the penalty, while the player will get -10 points for the miss

How will the goals conceded be calculated?

Goals conceded will be counted for the players playing on the field at the time of the goal.

Will a substitute earn any points?

No points will be awarded to substitutes.

A substitute player has the highest points. Will it be counted as a Multi-bagger trade?

No points will be awarded to substitutes and the Multi-bagger shall be decided from the Starting XI of both the teams.

A player has received a red card. Will the player’s point be deducted for any goals conceded by the team?

Yes. If a player receives a red card, he will continue to be penalised for goals conceded by his team. i.e. for the goals conceded after he has left the field.

Will the points deductions for a red card include any points deducted for yellow cards?

Yes, thepoints deducted for a red card shall also include any points deducted for yellow cards.

Will I get points for any extra-time?

Yes, Any event during the extra time shall be considered for awarding points.

Will I get points for penalty shoot-outs?

No. Any event during the penalty shoot-outs shall not be considered for awarding points.

How are points calculated?

Please refer to the Points Table for Football.

Key points for Basketball

  1. Any event during overtime will be considered for awarding fantasy points.
  2. The Player, who will be in starting 5 will be eligible for playing, all other players who will not be there in starting 5 will be considered as non-playing and the amount for non-playing players will be refunded before the start of the match. Also, no points for substitutes will be provided.
  3. If a player gets injured or for any during the match, he/she will not be eligible for a refund and the number of points scored till that time will be his/her final score.
  4. In case of multiple TOV fouls breach if a player gets a ban in that particular match then points scored till then will be his/her final points.

Key points for Kabaddi

  1. If a player is announced in the starting 7 of a team but later is unable to start the match, he/she will not score any points and also to be considered as the non-playing full amount will be refunded after the start of the match.
  2. No Points for a substitute appearance and points scored by that player will not be considered.
  3. Points for Super Tackle will be added to the points of a successful tackle (8 points plus 4 points).
  4. Points for a raid touch will be given to the raider for every opponent he gets out or puts out.
  5. Each player will get Super 10 points only once during a match.
  6. Points for getting the opposition team all out will only be given to players who are part of the starting 7 also Negative points for getting all out will only be given to players who are part of the starting 7.
  7. If a player receives any card, he will continue to get negative (for 'Own Team All Out'") and positive (for 'Getting Opposition All Out') points.
  8. Points deducted for Red Cards include deductions for a Yellow Card and Green Card. Similarly, points deducted for Yellow Cards include deductions for Green Cards.
  9. Any event during extra time will be considered for awarding points but any event during Golden Raids will not be considered for awarding points.
  10. A player who has not participated in the game as part of the starting 7 will not be awarded negative points for receiving yellow/red/green cards for off-field activities.

What are the charges for each "Buy/Sell/Invest" trade?

We charge 6% for every Buy/Sell/Invest trade executed by you.

What will I be charged for a ‘Multi-bagger’ trade?

We charge 25% of the total money pooled as portal fees.

What are TDS deduction norms on actual winning of more than 10k?

According to the Government of India, 30% of TDS is to be deducted on actual winning of more than 10k amount. In multibagger, premium multibagger if actual winning after the estimated return exceeds 10k then you have to pay 30% TDS and the case of buy/sell/invest will constitute actual winning of more than 10k on a particular rate. For example, if you buy/sell/invest a player at a rate of 50 and in case, your actual winning is more than 10k on that single buying or selling or investing then you have to pay 30% TDS. But if in case you are buying or selling or investing that same player at a rate of 52 then that will be considered as different and depend upon actual winning according to the rate of 52.

Why has my account been blocked?

  1. You are found to be having more than single Id registered on Exchange22 or multiple Ids registered under the same name.
  2. You are found to indulge in any form of fraudulent activity including, attempting to use or using any other person's credit card(s), debit cards, net-banking usernames, passwords, authorization codes, prepaid cash cards, mobile phones for adding cash to your user account.
  3. It is found that you are creating a fake referral chain by creating multiple ids under the same name to earn the Refer & Earn bonus.
  4. You are found to be withdrawing your winnings by using any unlawful or illegal means.

For a more detailed guideline, please refer to our Fair Play terms. If you feel, your account has been blocked mistakenly, you can write to us at contact@exchange22.com or contact us on Facebook Messenger and we shall look into it.