FAQs


How do I register on Exchange22?

Download the App through the link on our website and go to the Registration page on Exchange22 App and register via Facebook or your Email ID.

Can I make multiple accounts on Exchange22?

No. A single email-id can be registered per user.

What is the user level?

According to the trading and gameplay of the users, they have been granted certain levels. Starting from the basic, these levels rise up as Basic, Bronze, Silver, Gold, Diamond, Platinum, and so on. Also, the users may receive benefits from the company according to their level in the nearby future.

I am below 18 years of age. Can I register on Exchange22?

No. Only user above the age of 18 years can register on Exchange22.

I am from the State of Odisha or Andhra Pradesh or Nagaland or Assam or Arunachal Pradesh or Telangana and Sikkim. Can I register on Exchange22?

No. As per the current laws of these states, any person residing in these states cannot take part in any online fantasy sports.

Is it legal to play Exchange22?

Yes, it is absolutely legal to play Exchange22. Please refer to your Legality section for more information.

I do not have a valid Photo-Id proof? Can I register on Exchange22?

Yes, you can register on Exchange22, but to enjoy the full benefits and take part in contest(s), you are required to verify your account by uploading a valid photo-id proof.

I do not have a Pan-Card? Can I register on Exchange22?

Yes, you can register on Exchange22, but to enjoy the full benefits and take part in contest(s) and withdraw your winnings, you are required to verify your account by uploading your Pan-Card.

I do not have a Bank Account? Can I register on Exchange22?

Yes, you can register on Exchange22, but to enjoy the full benefits and take part in contest(s) and withdraw your winnings, you are required to have a Bank account.

How do I update / edit my profile?

Select the ‘Profile’ option in the App and select ‘Update / Edit Profile’.

I forgot my Exchange22 account password. How do I login to my account?

Click on the ‘Forgot Password’. Select the mode – Email-id or Phone Number. A link will be sent to your registered email-id or your registered phone number from where you can reset your password easily.

How can I change my password?

Click on the ‘My Account’ tab. Select ‘Password’ and click on it to change it.

I cannot login to my account. How do I login?

Please check if you have mentioned your correct registered email address with Exchange22 and password to login. If it doesn’t work, you can write to us at contact@exchange22.com or contact us on Facebook Messenger and we will respond to you quickly.

What are the benefits of refer & earn?

A) The inviter and invitee will receive an unutilised balance of Rs 100 in their wallets. Once, the invitee gets his KYC verified.

B) The invitee will also receive a bonus of Rs 50 in his wallet once he verifies his email id and contact number on our platform.

C) If the user hasn't used any refer code while creating an account, still you'll receive Rs 50 in the Bonus section after verifying your email id or contact number on our platform. And Rs 100 unutilised balance in your wallet once, you get your KYC verified.

D) The company may change these benefits without any prior notice.

Can we use the entire bonus for trading?

You can use the bonus to pay platform fees. Only the company can decide what percentage of bonus can be used in which trading category (i.e. in Buy/Sell, Multibagger, and Market) to pay the platform fee. And the company can change the usage of this bonus percentage without prior notice.

What is the validity of the bonus earned?

The bonus credited in your account will be valid for thirty days from the date of credit.

What are Fantasy Coins?

Only in the case of Buy trade, when the user receives winning more than double the initial rate of the player. He receives fantasy coins, this concept has been introduced to uplift the morale of the user during trading. Since winning and losing cannot be more than twice the initial player rate. Still, to maintain the game interest these fantasy coins are provided to the users in a buy trade and can be considered as a gift. These coins can be used in the shopping portal to purchase the available products. Also, the company has all the rights to make decisions regarding fantasy coins.

What is the validity of these fantasy coins?

The fantasy coins will expire if the user does not perform any kind of trading/investing in a period of 30 days.




Only in the case of Buy trade, when the user receives winning of more than double the initial rate of the player. He receives Fantasy Coins. This facility of fantasy coins will be discontinued from 20th October 2022.

Users who have fantasy coins at present in their wallets can use them to purchase products from the shopping portal. The fantasy coins were given as a gift to the users, and the company's decision regarding the fantasy coins will be considered final.

What is the difference between Trading (matchwise) and Trading (serieswise)?

Trading (matchwise):
In this, the trading totally depends on an outcome of a single match and works match wise. Its main components are Buy/Sell and Multibagger.

Trading (serieswise):
In this, the trading totally depends on the outcome of the entire series and works series wise.

What is Trading (seriewise) in detail?

  1. In this, the entire series will be taken into consideration. The winnings to be received by the users will depend upon the points made by their selected player after the series' completion.
  2. The users will receive the winnings once the series ends.
  3. Multibagger category is not available here.
  4. The insurance amount is fixed at Rs 10 per share for all initial buy rates.
  5. Here, the T&Cs can vary from series to series. Detailed information on the T&Cs can be found at the bottom of the upcoming section of Trading serieswise in the Terms & Conditions option.

Australia Tour Of India(T20) - 23rd Nov 2023 - 4th Dec 2023

  1. A) The criteria discussed here stand for a minimum of five matches.
  2. B) If your selected player plays only two or less than two matches, then once the tournament ends, the invested amount will be refunded.
  3. C) If the player plays all five matches, then once the tournament ends, the winning amount will be credited to the user's wallet.
  4. D) If the player plays three matches only, then once the tournament ends, compensation points for two matches will be added to the points of the selected player. After this, whatever the final points of the player show up, according to that profit/loss amount will be credited to the user's wallet.
  5. E) If the player plays four matches only, then once the tournament ends, compensation points for one match will be added to the points of the selected player. After this, whatever the final points of the player show up, according to that profit/loss amount will be credited to the user's wallet.
Method For Calculating Compensation Amount:
  1. A) (Initial buy price + Initial sell price) / 2 = Average price
  2. B) Average price / minimum compulsory number of matches
  3. Outcome of Point B will be the compensation amount per match.

Example:

Suppose the initial buy price of player (X) is Rs 1000, and the initial sell price is Rs 900. Therefore,

(1000+900)/2 = Rs 950

Here, the average price = Rs 950

The minimum compulsory number of matches =5

Now, compensation amount will be 950/5 = Rs 190

So, this shows that users who have traded in the player (X) will receive a compensation of Rs 190.

If player (X) played only three match out of the five minimum compulsory matches, the compensation received by the users would be (Rs 190*2 = Rs 380).

Likewise, compensation for four played matches will be (Rs 190*1 = Rs 190) and so on.

Note: Due to Dynamic Pricing, if the player’s buy and sell rates change, then only the player’s initial base rates of buy and sell will be considered.
Example:

At the time of the match’s launching, the player’s initial buy rate was Rs 1000, and the initial sell rate was Rs 900. But due to Dynamic Pricing, the initial buy rate changed to Rs 1010 and initial sell rate changed to Rs 905. In such cases, the amount considered for the compensation will be Rs 1000 for the initial buy rate and Rs 900 for the initial sell rate.

Smart Buyer & Smart Seller - An Additional Benefit For Users

Along with normal returns on the outcome of the series, we are also pleased to announce that there will be additional benefits to the ‘Smart Buyer’ and ‘Smart Seller’ of the whole series.

A ‘Smart Buyer’ will be the best buyer amongst all the top buyers.
A ‘Smart Seller will be the best seller amongst all the top sellers.
The New ‘Top Buyer’ & ‘Top Seller’ & The ‘Smart Buyer’ & ‘Smart Seller’ Explained

We are pleased to announce that along with the returns on ‘Trading Serieswise’, users will also be eligible to receive additional benefits from this feature.

But to understand ‘Smart Buyer / Seller’ first understand what ‘Top Buyer / Seller’ means:

Here’s how this works -

A person who has bought / sold the maximum number of shares of any player individually will be the top buyer and seller of that particular player.

For example if V Kohli’s 10 shares have been purchased in total by users A, B & C

5 shares bought by A

3 shares bought by B

2 shares bought by C

So user A is the top buyer for V Kohli

Similarly, if V Kohli’s 10 shares have been sold in total by users D, E & F

3 shares sold by D

5 shares sold by E

2 shares sold by F

So user E is the top Seller for V Kohli

Now if 100 players are listed for ‘Trading Serieswise’

There will be a top buyer and top seller for every player making it 100 top buyers and 100 top sellers.

Now amongst these 100 buyers, the user who has bought the player who has given the maximum % of returns on his initial buy price will be considered the “Smart Buyer” and will receive additional benefit of Rs 5,000 in winnings section of their wallet.

Now amongst these 100 sellers, the user who has sold the player who has given the maximum % of returns on his initial sell price will be considered the “Smart Seller” and will receive additional benefit of Rs 5,000 in winnings section of their wallet.

Smart Buyer

For example,

Now if there is a new series where there three players listed for ‘Trading Serieswise’- R Sharma, V Kohli & A Singh,

Wherein,

User A is the top buyer of R Sharma (as he bought maximum shares of Rohit)

User B is the top buyer of V Kohli (as he bought maximum shares of Kohli)

User C is the top buyer of A Singh (as he bought maximum shares of Arshdeep)

Player Name Buy Price Final Points

Returns %

(Final Points - Buy Price) / (Buy Price) X 100

R Sharma 200 600 200%
V Kohli 300 800 167%
A Singh 100 500 400%

So here in this case the Smart Buyer of the tournament will be User C as he bought the maximum shares of A Singh who has the highest % of final returns compared to his initial buy price amongst all the listed players in the tournament.

Smart Seller

Suppose,

Now if there is a new series where there three players listed for ‘Trading Serieswise’- J Root, B Azam & M Rizwan

Wherein

User D is the top seller of J Root (as he has sold the maximum shares of J Root)

User E is the top seller of B Azam (as he has sold the maximum shares of B Azam)

User F is the top seller of M Rizwan (as he has sold the maximum shares of M Rizwan)

Player Name Sell Price Final Points

Returns %

(Final Points - Sell Price) / (Sell Price) X 100

J Root 400 250 37.5%
B Azam 600 450 25%
M Rizwan 800 400 50%

So here in this case the Smart Seller of the tournament will be User F as he has sold the maximum number of shares of M Rizwan who has given the highest % of returns on his initial sell price amongst all the listed players in the tournament.

Note:
    1. A) The benefit provided to the “Smart Buyer” and “Smart Seller” in any series will be decided by the company only.
    2. B) The benefit provided to the “Smart Buyer” and “Smart Seller” is a gift from the company. Also, only the company has the right to continue or dis-continue this benefit.
    3. C)In case of multiple smart buyer and smart seller, the benefit will be split among the number of smart buyer and smart seller.
    4. D) Also, in unforeseen conditions, the company’s decision will be considered as final.
    5. E) In case of any confusion, kindly connect with customer care before starting your trade.
    6. F) To receive the amount decided for the Smart Buyer & Smart Seller. The users who'll become the Smart Buyer & Smart Seller must buy/sell more than 100 shares of the player. The additional benefit of the amount in the winnings will not be provided if the shares count will not be more than 100.
    7. G) The eligible users will receive the amount in their EXCHANGE22 wallets within one week after the series completion.

ODI World Cup, 2023(ODI) - 5th Oct 2023 - 19th Nov 2023

  1. A) The criteria discussed here stand for a minimum of ten matches.
  2. B) If your selected player plays only four or less than four matches, then once the tournament ends, the invested amount will be refunded.
  3. C) If the player plays ten matches or more, then once the tournament ends, the winning amount will be credited to the user's wallet.
  4. D) If the player plays more than four matches but does not play ten matches, then the user will get compensation for the number of matches he plays less than ten matches.
  5. For example:

  6. 1) If the player plays nine matches only, then once the tournament ends, compensation points for one match will be added to the points of the selected player. After this, whatever the final points of the player show up, according to that profit/loss amount will be credited to the user's wallet.
  7. 2) If the player plays eight matches only, then once the tournament ends, compensation points for two matches will be added to the points of the selected player. After this, whatever the final points of the player show up, according to that profit/loss amount will be credited to the user's wallet.
  8. 3) Please refer to the table below to know the compensation criteria for the number of matches played less than ten.
Matches Played Compensation Points For
Non-Playing Matches Out Of 10
Matches
9 1 Match
8 2 Matches
7 3 Matches
6 4 Matches
5 5 Matches
Method For Calculating Compensation Amount:
  1. A) (Initial buy price + Initial sell price) / 2 = Average price
  2. B) Average price / minimum compulsory number of matches
  3. Outcome of Point B will be the compensation amount per match.

Example:

Suppose the initial buy price of player (X) is Rs 1000, and the initial sell price is Rs 900. Therefore,

(1000+900)/2 = Rs 950

Here, the average price = Rs 950

The minimum compulsory number of matches = 10

Now, compensation amount will be 950/10 = Rs 95

So, this shows that users who have traded in the player (X) will receive a compensation of Rs 95

If player (X) played only five out of the ten minimum compulsory matches, the compensation received by the users would be (Rs 95*5 = Rs 475).

Likewise, compensation for six played matches will be (Rs 95*4 = Rs 380) and so on.

Note: Due to Dynamic Pricing, if the player’s buy and sell rates change, then only the player’s initial base rates of buy and sell will be considered.
Example:

At the time of the match’s launching, the player’s initial buy rate was Rs 1000, and the initial sell rate was Rs 900. But due to Dynamic Pricing, the initial buy rate changed to Rs 1010 and initial sell rate changed to Rs 905. In such cases, the amount considered for the compensation will be Rs 1000 for the initial buy rate and Rs 900 for the initial sell rate.

Smart Buyer & Smart Seller - An Additional Benefit For Users

Along with normal returns on the outcome of the series, we are also pleased to announce that there will be additional benefits to the ‘Smart Buyer’ and ‘Smart Seller’ of the whole series.

A ‘Smart Buyer’ will be the best buyer amongst all the top buyers.
A ‘Smart Seller will be the best seller amongst all the top sellers.
The New ‘Top Buyer’ & ‘Top Seller’ & The ‘Smart Buyer’ & ‘Smart Seller’ Explained

We are pleased to announce that along with the returns on ‘Trading Serieswise’, users will also be eligible to receive additional benefits from this feature.

But to understand ‘Smart Buyer / Seller’ first understand what ‘Top Buyer / Seller’ means:

Here’s how this works -

A person who has bought / sold the maximum number of shares of any player individually will be the top buyer and seller of that particular player.

For example if V Kohli’s 10 shares have been purchased in total by users A, B & C

5 shares bought by A

3 shares bought by B

2 shares bought by C

So user A is the top buyer for V Kohli

Similarly, if V Kohli’s 10 shares have been sold in total by users D, E & F

3 shares sold by D

5 shares sold by E

2 shares sold by F

So user E is the top Seller for V Kohli

Now if 100 players are listed for ‘Trading Serieswise’

There will be a top buyer and top seller for every player making it 100 top buyers and 100 top sellers.

Now amongst these 100 buyers, the user who has bought the player who has given the maximum % of returns on his initial buy price will be considered the “Smart Buyer” and will receive additional benefit of Rs 10,000 in winnings section of their wallet.

Now amongst these 100 sellers, the user who has sold the player who has given the maximum % of returns on his initial sell price will be considered the “Smart Seller” and will receive additional benefit of Rs 10,000 in winnings section of their wallet.

Smart Buyer

For example,

Now if there is a new series where there three players listed for ‘Trading Serieswise’- R Sharma, V Kohli & A Singh,

Wherein,

User A is the top buyer of R Sharma (as he bought maximum shares of Rohit)

User B is the top buyer of V Kohli (as he bought maximum shares of Kohli)

User C is the top buyer of A Singh (as he bought maximum shares of Arshdeep)

Player Name Buy Price Final Points

Returns %

(Final Points - Buy Price) / (Buy Price) X 100

R Sharma 200 600 200%
V Kohli 300 800 167%
A Singh 100 500 400%

So here in this case the Smart Buyer of the tournament will be User C as he bought the maximum shares of A Singh who has the highest % of final returns compared to his initial buy price amongst all the listed players in the tournament.

Smart Seller

Suppose,

Now if there is a new series where there three players listed for ‘Trading Serieswise’- J Root, B Azam & M Rizwan

Wherein

User D is the top seller of J Root (as he has sold the maximum shares of J Root)

User E is the top seller of B Azam (as he has sold the maximum shares of B Azam)

User F is the top seller of M Rizwan (as he has sold the maximum shares of M Rizwan)

Player Name Sell Price Final Points

Returns %

(Final Points - Sell Price) / (Sell Price) X 100

J Root 400 250 37.5%
B Azam 600 450 25%
M Rizwan 800 400 50%

So here in this case the Smart Seller of the tournament will be User F as he has sold the maximum number of shares of M Rizwan who has given the highest % of returns on his initial sell price amongst all the listed players in the tournament.

Note:
  1. A) The benefit provided to the “Smart Buyer” and “Smart Seller” in any series will be decided by the company only.
  2. B) The benefit provided to the “Smart Buyer” and “Smart Seller” is a gift from the company. Also, only the company has the right to continue or dis-continue this benefit.
  3. C)In case of multiple smart buyer and smart seller, the benefit will be split among the number of smart buyer and smart seller.
  4. D) Also, in unforeseen conditions, the company’s decision will be considered as final.
  5. E) In case of any confusion, kindly connect with customer care before starting your trade.
  6. F) To receive the amount decided for the Smart Buyer & Smart Seller. The users who'll become the Smart Buyer & Smart Seller must buy/sell more than 100 shares of the player. The additional benefit of the amount in the winnings will not be provided if the shares count will not be more than 100.
  7. G) The eligible users will receive the amount in their EXCHANGE22 wallets within one week after the series completion.

How do I select a match?

Go the Exchange22 App, select the ‘Upcoming matches’ tab and select any matches you wish to trade in.

Can I select multiple matches?

Yes. You can choose any number of matches you wish to trade in.

Can I select multiple matches under different fantasy sports?

Yes.You can choose any number of matches under different fantasy sports you wish to trade in.

I am a resident of Tamil Nadu, so can I participate in the leaderboard?

Please note that users of our platform residing in the State of Tamil Nadu are not eligible to participate in specific rewards/offers like leaderboard as per the applicable law in Tamil Nadu, thus users residing in Tamil Nadu are requested not to participate.

What is a portfolio?

Your portfolio has the list of players you have bought/sold in a particular match.

How do I buy/sell a player?

  1. Go the Exchange22 App, select the ‘Upcoming matches’ tab;
  2. Select any match you wish to trade in;
  3. Select the ‘Buy/sell’ trade.
  4. Buy/sell any player from the list provided.

What is the maximum number of players I can select in a particular match?

In any match, you can select all the players made available for trading.

On what criteria the player's shares are made available for trading?

The player's shares are made available for trading on the basis of the following criteria:
A) If the player provides a surety of his performance.

  1. If the player is a bowler but in the last few matches, he didn't receive a chance to bowl. In this case, the player's shares will not be available for trading. The same situation stands for a batsman also.

B) A balance between the buy/sell ratio is quite mandatory for effective trading. This situation can only be fulfilled if the player's performance was healthy in the previous matches. In this manner, we can provide proper buy/sell rates of a player without any confusion.

C) The final decision to provide the list of the player's available for trading solely depends upon the company.

What is the base price of a player?

It is a pre-determined price of a player at which he can be traded.

Why is it showing ‘request pending’ against a trade I executed?

Your trades have to be approved by Exchange22 before it shows up on your portfolio.

Why can I not see the option of buy/sell a player?

When there is a disproportionate number of shares being bought/sold for a particular stock, we disable the buy/sell option accordingly to maintain the fun quotient of the game.

Why do the price of a share (of a player) fluctuate?

It is due to the concept of ‘dynamic pricing’. The prices are determined based on the trading of that particular share(s) in a particular match.

A player I selected is not playing in the match. Will I get a refund for that trade?

Yes. You will get a full refund of the amount you have paid.

A player has been retired hurt. Will that player's points be calculated, or will the amount be refunded?

In this scenario, the points made by the player will be counted (if made any), and refund will not be provided.

How are the points calculated?

Points are calculated based on the performance of a player.

To illustrate,

If A has selected Mr. XYZ a batsmen and has decided to ‘buy’ him at his base price of 50 INR, and subsequently Mr. XYZ earns point worth 100 (1 Point = 1 INR) by the end of the match, then the profit from Mr. XYZ would be 50 INR.

In a different scenario, if A has selected Mr. PQR, a batsmen and has decided to ‘sell’ him at his base price of 50 INR, and subsequently Mr. PQR fails to earn any point, then the profit from Mr. PQR would be 50 INR.

When do the points get updated?

The points get updated automatically within seconds. It is an automated system which works in an accurate manner.

My selected player is playing still, the amount has been refunded?

We receive the line up through our sources before the match begins. If a player is mentioned as non-playing in the line up, we provide a refund for the same before the match starts. Also, if the refunded player still plays then EXCHANGE22 holds no responsibility for the same.

What is market?

In market you use CALL PUT options to create and accept deals by using your analysis about sport.

What is CALL and PUT?

  1. Call is the term used when your analysis about a player says that player will score equal or more points than call points (where call point is a number which you chose).
  2. Put is the term used when your analysis about a player says that a player will score lesser points than the PUT points (where put point is number which you chose).
For Example-
  1. Suppose there is an upcoming match and you chose player X for call option and set call points equal to 40. As you have chosen call option that means you expect X to score 40 or more than 40 points.
  2. In the same match you chose player Y for put option and you set put points equal to 32. As you have chosen put option that means you expect Y to score less than 32 points.

What are the features of market?

In the market you can create a deal or accept a deal created by others. Let’s understand this concept more-

  1. Create A Deal- By using your analysis and skills, you create a CALL or PUT deal of your choice and float it in the market for other users to accept that deal.
  2. Accept a Deal- When other users create CALL-PUT deal in the market, and you accept that deals according to your analysis and skills about particular players.

What will happen if I create a deal or accept a deal, and a player is not playing the match?

In both the cases, the deals will stand cancelled and money will be refunded in your wallet including the platform fees.

How can I monitor deals created or accepted by me?

To monitor your deals go to my portfolio.

  1. Before the game begins, under upcoming tab, you can check the deals created by you under ‘Deal created’ tab.
  2. After the game begins, you can check all the deals created and accepted by you under live tab.
  3. After the game ends you can check your deals under result tab.

What if rain or some unforeseen circumstances arises in a match?

The minimum number of overs that are required to be played in total and also individually during a game varies from format to format.

Here are the rules regarding the same -

  1. Test And First Class Matches: In the completed matches, the criteria of a minimum number of overs will not be counted. But only if the match is drawn, at least 200 total overs must be played. Otherwise, the match is counted as cancelled.
  2. One Day Matches: A minimum of 50 overs or more should be played in total with each team individually facing a minimum of 20 overs.
  3. T20 Matches: A minimum of 20 overs or more should be played with each team facing a minimum of 5 overs individually.
  4. T-10 Matches: Each team must play at least 7 overs to avoid match cancellation scenario.
  5. The company's decision will be considered final if any dispute arises.

Can I edit deal created by me?

Yes, you can edit the points only. You cannot change the player and entry fee. Deal can be edited only 5 minutes before the starting of the match.

Till what time, I can create a deal?

You can create a deal only until 5 minutes before the start of the match.

Why there is minimum call points and maximum put points while creating a deal?

According to our analysis, to avoid the floating of unnecessary deals in the market, and to get more matches to your deals created, we have put a minimum call points and maximum put points.

What if a team is dismissed / target is chased down before playing the minimum number of overs required?

If a team is dismissed/target chased without playing the entire quota of overs. The match will be considered as completed and not cancelled.

Let’s understand this with examples -
  1. Supposing in an ODI game, the team batting first made 150 runs in 50 overs and the second team chased the target in just 15 overs. Here, the match will be counted as completed.
  2. Similarly, in a T20 match, the team batting first made 70 runs in 10 overs and gets bowled out. The second team chased the target in just 7 overs. Here, the match will be counted as completed.

Will 'substitutes', 'concussion subs', 'impact players', 'x-factor' or any other player joining the team in any capacity after the starting XI is declared be eligible for points?

  1. If a player is in the starting XI line-up, he will be considered as 'playing' and only points of the players making it into the starting XI will be counted.
  2. Any other player who enters the field or joins in the game be it anything ranging from 'X-factor player', 'Concussion Substitute', 'Impact player' or due to another reason after the playing XI is declared will be considered as 'non-playing' and his points will not be calculated. Users who have traded on these types of players will be returned back the amounts they have traded. And the match will be declared based on the original starting XI.
  3. To sum it up. The rule is simple regarding this - If a player makes it to the original starting XI, he will be considered as 'playing' and only his points will be calculated.
  4. Any player who enters the field after that will be counted as 'non-playing' and his points will not be calculated and the amount traded will be refunded.

Note: Cases that have not been discussed here but might appear in the future. In such cases, until the new rule is made, the company's decision will be considered final.

What will happen if I create a deal and player is playing, but deal did not get match?

In this case, the deal will stand cancelled and money will be refunded in your wallet including the platform fees.

What is a multi-bagger trade?

A multi-bagger trade is where you select a player who you think would score the highest points in a match so that you get high returns.

What is ‘hold %’?

It is an indicative reference to the approximate holding percentage of shares held by number of users. The percentage keeps fluctuating till the match begins.

Is there any limit on the number of shares I can hold for a player?

No, there is absolutely no limit on the number of shares you wish to hold for a player.

What is ‘X times return’?

It is a projected/expected return that one can expect fromholding a share of a particular player.The percentage keeps fluctuating till the match begins.

Why does ‘Hold %’ and ‘X times return’ fluctuate?

Since it is an indicative list, it keeps fluctuating till trading takes place before the start of the match. There is absolutely no cause to worry since it will automatically stop once the match begins.

Can the final return fluctuate during live match or even after match completion?

Yes! Sometimes during the domestic and league matches, the proper line-up information is not received at our end. So, as a result, we assume all the players as playing. But as soon as we receive the correct line-up, the non-playing players are refunded. Due to this, a change is noticed in the final return.

How is the return calculated?

The calculation is based on the total money which is collected OR the total number of shares that a particular player holds.

How is the return distributed?

We charge 25% of the total money pooled as portal fees and the rest 75% is distributed among the winners.

What if no-one has selected the highest scoring player? How does the money gets distributed?

In case of absence of the highest point-scoring player from the trading list, the player with highest points from the trading list is chosen and the user holding that players’ share is declared as the winner.

What will be the exact estimated return in the case of multiple multibagger winners?

In such cases, the estimated return will get divided according to the number of players with the highest points in a particular match. For example, if there are two highest scorers in a match named player A and player B having an estimated return of 6.6 times and 4.4 times. Then, the users who held player A will get an estimated return of 6.6times/2 = 3.3, and similarly, users for player B will receive an estimated return of 4.4 times/2 = 2.2.

How much will I be charged for a multi-bagger trade?

We charge 25% of the total money pooled as portal fees.

What is Premium multibagger?

Premium multibagger is a short format of multibagger section , you have to hold share of players as like as you do in present multibagger but in premium bagger there will be less competition as you just have to use your skills to choose the highest point scorer among 4 to 5 players only. Whosoever grab the highest points from the given player will become premium bagger but as we all know that high risk has high gains,low risk has low gains so return(how many times)of a player will be less as compared to multibagger also 1 share will have value of 50 rupees in premium bagger which is 10 rupees in multibagger.

How to participate in the Multi-bagger leaderboard?

The participation is automatic and based on your winnings in the Multi-bagger trades. Please also note that users of our platform residing in the State of Tamil Nadu are not eligible to participate in specific rewards/offers like leaderboard as per the applicable law in Tamil Nadu, thus users residing in Tamil Nadu are requested not to participate.

My invested player received the second highest points after the match's declaration in the multibagger section. Do you know if I will receive something in return?

In such a case, after the match's declaration you'll receive the bonus in your wallet's bonus section which will be equal to your invested amount in that concerned player

How are user(s) ranked in the Multi-bagger leaderboard?

Rankings shall depend on your winnings in the Multi-bagger trades. Points shall be earned based on your Multi-bagger trades. You can check your points in the Multi-bagger Leaderboard section.

For example, In a match a user holds one share of Virat Kohli and in return receives six times the holding value. And luckily, the highest point scorer in that match turns out to be Virat Kohli. In such a scenario, the user's points will be sixty for that particular match.

Will the Multi-bagger leaderboard be available for every match?

No, the Multi-bagger leaderboard shall be available only for select tournaments as per Exchange22’s discretion.

What is investing?

For any upcoming series, there will be some key players selected by the admin and these will be made available for investing. These players will have a pre-decided rate based on their past performances. In order to check the points of investing, kindly refer to the "points system section".

The points achieved by the selected players in each match will keep on adding and once the series ends, the winnings will be credited to the user's wallet according to the total points gained by the selected players.
Example:
A series has 5 matches, and you invested in one share of Virat Kohli at the rate of Rs 50. In the 1st match, Virat scored 70 points, in the 2nd match 100 points, in the 3rd match 150 points, in the 4th match 200 points and in the 5th match again 100 points. Here, the total points of Virat Kohli at the end of the series reached 620. Here, the user will receive a total of Rs 620 in his EXCHANGE22 App wallet.

Can we have winnings more than double in investing?

Yes, users can earn more than double winnings. Also, these winnings will depend upon the total points earned by the users' selected players at the end of the series.

Will the points be counted for the substitute player once he starts playing?

No! In the case of x-factor and substitutes, points will not be counted. Also, the match will not be considered in which the player will play as an x-factor and substitute.

What will happen in the match cancellation scenario?

According to our rules and FAQ, no points will be awarded in the investing feature if a match gets cancelled in the application.

What happens if the player does not play or has played few matches in a particular series?

The eligibility criteria differ from series to series and to know more regarding this, kindly read the terms and conditions mentioned for the respective series.

For the Afghanistan tour of Zimbabwe (4th June 2022 - 9th June 2022):

A) The criteria discussed here stand only for the ODI series of three matches.

B) If your selected player does not play any match, then once the series ends, the invested amount will be refunded.

C) If the player plays all three matches, then once the series ends, the winning amount will be credited to the user's wallet.

D) If the player plays one match only, then once the series ends, compensation will be provided from our end for two matches as per the card category of the player.

Example: Suppose your selected player is of the Bronze card category and only played a single match out of the three ODI matches and scored 100 points in it. Once the series ends, compensation of Rs 90 (i.e. Rs 45 + Rs 45) for the two matches will be added from our end. So, the total winnings received by the user will be Rs 100 + Rs 45 + Rs 45 = Rs 190.

E) If the player plays two matches only, then once the series ends, compensation will be provided from our end for one match as per the card category of the player.

Example: Suppose your selected player is of the Silver card category and played in the two matches and scored a total of 150 points in them. Once the series ends, compensation of Rs 55 for one match will be added from our end. So, the total winnings received by the user will be Rs 150 + Rs 55 = Rs 205.

F) The series will be counted as cancelled if any two matches get cancelled or postponed due to any reason and the invested amount will be refunded to the users.

G) The compensation as per the player's card category will be provided as:

45 - Bronze card

55 - Silver card

75 - Gold card

For the Australia tour of Sri Lanka (7th June 2022 - 11th June 2022):

A) The criteria discussed here stand only for the T20 series of three matches.

B) If your selected player does not play any match, then once the series ends, the invested amount will be refunded.

C) If the player plays all three matches, then once the series ends, the winning amount will be credited to the user's wallet.

D) If the player plays one match only, then once the series ends, compensation will be provided from our end for two matches as per the card category of the player.

Example: Suppose your selected player is of the Bronze card category and only played a single match out of the three T20 matches and scored 100 points in it. Once the series ends, compensation of Rs 60 (i.e. Rs 30 + Rs 30) for the two matches will be added from our end. So, the total winnings received by the user will be Rs 100 + Rs 30 + Rs 30 = Rs 160.

E) If the player plays two matches only, then once the series ends, compensation will be provided from our end for one match as per the card category of the player.

Example: Suppose your selected player is of the Silver card category and played in the two matches and scored a total of 150 points in them. Once the series ends, compensation of Rs 40 for one match will be added from our end. So, the total winnings received by the user will be Rs 150 + Rs 40 = Rs 190.

F) The series will be counted as cancelled if any two matches get cancelled or postponed due to any reason and the invested amount will be refunded to the users.

G) The compensation as per the player's card category will be provided as:

30 - Bronze card

40 - Silver card

55 - Gold card

For the West Indies tour of Pakistan (8th June 2022 - 12th June 2022):

A) The criteria discussed here stand only for the ODI series of three matches.

B) If your selected player does not play any match, then once the series ends, the invested amount will be refunded.

C) If the player plays all three matches, then once the series ends, the winning amount will be credited to the user's wallet.

D) If the player plays one match only, then once the series ends, compensation will be provided from our end for two matches as per the card category of the player.

Example: Suppose your selected player is of the Bronze card category and only played a single match out of the three ODI matches and scored 100 points in it. Once the series ends, compensation of Rs 90 (i.e. Rs 45 + Rs 45) for the two matches will be added from our end. So, the total winnings received by the user will be Rs 100 + Rs 45 + Rs 45 = Rs 190.

E) If the player plays two matches only, then once the series ends, compensation will be provided from our end for one match as per the card category of the player.

Example: Suppose your selected player is of the Silver card category and played in the two matches and scored a total of 150 points in them. Once the series ends, compensation of Rs 55 for one match will be added from our end. So, the total winnings received by the user will be Rs 150 + Rs 55 = Rs 205.

F) The series will be counted as cancelled if any two matches get cancelled or postponed due to any reason and the invested amount will be refunded to the users.

G) The compensation as per the player's card category will be provided as:

45 - Bronze card

55 - Silver card

70 - Gold card

For the South Africa tour of India (9th June 2022 - 19th June 2022):

A) The criteria discussed below stand only for 5 T20Is.

B) In case the selected player fails to play complete 5 matches, then the case shall proceed as discussed below:

Scenario 1: Here, the player has played only 4 matches. So, the compensation will be provided from our end only for 1 match according to the card category of the player.

Scenario 2: Here, the player has played 3 matches. So, the compensation will be offered from our end only for 2 matches according to the card category of the player.

Scenario 3: If the player has played only 1 match, 2 matches or no match at all. Then, the complete amount will be refunded from our end.

C) Suppose your selected player played only 1 match or 2 matches and didn't play the remaining matches and the points achieved in 1 match or 2 matches turns out to be more than the "investing price". Here, the user shall receive the final points of the player as winnings, once the series ends.

Example 1: Suppose the investing price of the player is Rs 300 and in the 1st match itself the player scored 400 points and didn't play the remaining series. So, once the series ends, the user shall receive Rs 400 as winnings in the wallet.

Example 2: Suppose the investing price of the player is Rs 300 and in the 1st match the player scored 200 points and in the 2nd match scored 250 points and didn't play the remaining series. So, once the series ends, the user shall receive Rs 450 as winnings in the wallet.

D) For the player who has played completely 5 matches, the user shall receive the winnings in the wallet as per the final points of the selected player in 5 matches.

E) For the matches cancelled due to rain or because of our terms and conditions, compensation as per the player's card category will be provided, once the series ends.

F) If 3 or more than 3 matches of the series get cancelled or postponed for an unknown period of time. The complete series will be counted as cancelled and the total invested amount on the players will be refunded to the users.

G) The compensation as per the player's card category will be provided as:

Rs 30 - Bronze card

Rs 40 - Silver card

Rs 50 - Gold card

For the Afghanistan tour of Zimbabwe (11th June 2022 - 14th June 2022):

A) The criteria discussed here stand only for the T20 series of three matches.

B) If your selected player does not play any match, then once the series ends, the invested amount will be refunded.

C) If the player plays all three matches, then once the series ends, the winning amount will be credited to the user's wallet.

D) If the player plays one match only, then once the series ends, compensation will be provided from our end for two matches as per the card category of the player.

Example: Suppose your selected player is of the Bronze card category and only played a single match out of the three T20 matches and scored 100 points in it. Once the series ends, compensation of Rs 50 (i.e. Rs 25 + Rs 25) for the two matches will be added from our end. So, the total winnings received by the user will be Rs 100 + Rs 25 + Rs 25 = Rs 150.

E) If the player plays two matches only, then once the series ends, compensation will be provided from our end for one match as per the card category of the player.

Example: Suppose your selected player is of the Silver card category and played in the two matches and scored a total of 150 points in them. Once the series ends, compensation of Rs 35 for one match will be added from our end. So, the total winnings received by the user will be Rs 150 + Rs 35 = Rs 185.

F) The series will be counted as cancelled if any two matches get cancelled or postponed due to any reason and the invested amount will be refunded to the users.

G) The compensation as per the player's card category will be provided as:

25 - Bronze card

35 - Silver card

50 - Gold card

 

(Note* - For any kind of unmentioned and unforeseen conditions in any series, the decision taken by the company will be considered as final).

 

What happens if your selected player gives you a profit but haven't played the minimum number of matches?

In this case, the winning amount will be added to the user's winning section.

Example: Suppose in a series of 10 matches, the minimum number of matches to be played is 8 and the "investing price" of your selected player is Rs 500. After 5 matches only, the player's points reach more than 500 (i.e. 800) and after that player gets retired hurt or does not play the remaining matches of the series due to any reason. Then, once the series is finished, the user will receive the winning amount.

How do I add money in my Exchange22 account?

You can add money through multiple payment options. Here are the simple steps of how you can do it:

  1. Add a credit/debit card by clicking on the ‘Add Money’ tab.
  2. Enter the amount you wish to add and select your payment gateway.
  3. Make the payment after entering the relevant details needed for that payment mode.

Where do I check my Exchange22 account balance?

You can click on the ‘Account’ tab on the Exchange22 App to check your balance in your Exchange22 account.

My money has been deducted from my bank account, but it is not showing up in my Exchange22 account. What should I do?

This might happen when there is a delay in the payment gateway. Be rest assured, your money is safe.

Take a screenshot of your card/bank statement and send it to us at contact@exchange22.com or you can get in touch with our support team on Facebook Messenger.

I have made a profit on my trades, but the winnings have not been credited in my account. What should I do?

Money will be credited in your Exchange22 account within 6-7 hours after the match ends.

What is the benefit of Insurance?

Insurance is a feature that has been introduced to enhance the gaming experience of our users and make it even more surreal. It gives them that exact stock market feels. This enables the users to book more than double profits.

The key points of Insurance are mentioned below:

  1. Insurance gives you a chance to earn a profit of more than double on your selected player.
    Example: Suppose you bought a player X at an initial price of Rs 50, and at the end of the match, your player scored 175 points. Since your player is insured, you'll now receive a winning of Rs 175, which is more than double (i.e., Net Profit 125 + Rs 50 Investment).
  2. It is available for all the sports available on the app be it Cricket, Football, Kabaddi or Basketball. However, it is not available for the T10 Format (The 10 over format) in Cricket.
  3. It is to be noted that the ‘Insurance’ feature cannot be availed in the last 30 mins before the match starts / timer ends. So if users want to make the most of this feature they need to purchase players and buy insurance beforehand as it cannot be availed during the last 30 mins.
  4. If your player is insured and has achieved more than double points you will receive pure profits and not fantasy coins.
  5. Insurance price range & Insurance cost per share explained -
    1. The 'Insurance' feature will not be available for Shares that have a price ranging from Rs 0 - Rs 20.
    2. For shares ranging from Rs 21 to any other price, the “Insurance” feature will be available at a price of Rs 5 per share in Trading (matchwise). Under the same criteria, the Insurance” feature will be available at a price of Rs 10 per share in Trading (serieswise).
    3. This applies to all the sports available on the app, be it Cricket (Except T10 Format), Football, Kabaddi or Basketball.
    4. In case of any discrepancies or unforeseen situations in rare cases, the decision taken by the company will be absolutely final.

What is the Investment Leaderboard 2023?

Investment Leaderboard (30th Aug - 17th Sep) 2023

  1. Winners will be announced at the end of the leaderboard. Also, the leaderboard prizes will be gifted after the leaderboard’s completion.
  2. Here, rewards will be provided according to the ranks achieved by the users after the leaderboard’s completion.
  3. Ranking will be categorized according to the sum of the total amount deposited by the user in his/her EXCHANGE22 wallet from (30th Aug 2023) to (17th Sep 2023). The winnings achieved by the user will play no role in achieving a rank.
  4. The user will receive points equal to the amount deposited in the user's EXCHANGE22 wallet. Based on these points only, users will achieve ranks in the leaderboard

    For Example:
    Scenario 1:

    User X deposited the total amount of Rs 10 lakhs during the mentioned dates.
    User Y deposited the total amount of Rs 8 lakhs during the mentioned dates.
    User Z deposited the total amount of Rs 5 lakhs during the mentioned dates.

    Therefore, after 17th Sep 2023, User X will achieve Rank 1 as per the T&C mentioned above.

    Scenario 2:

    In order to achieve a rank in this leaderboard, it is mandatory for the users that their deposited amount should reflect in their EXCHANGE22 wallets. Cases, where the amount got deducted from user’s bank account but not added in the EXCHANGE22 wallet due to any reason. The user will get NO POINTS in the leaderboard till the time amount is reflected in the wallet.

    Also, if the user's unadded/pending amount gets added in the wallet after 17th Sep 2023, no points will be given to the user in the leaderboard.

  5. During the time this leaderboard is live, if the company launches any kind of Deposit/Bonus offer. The users will receive points in the leaderboard for the amount added by them. But the benefit received by the user from the company's end, the points of that benefit will not be added.

  6. For Example:

    The company launched a 10% Extra Cash offer during this leaderboard. The user added an amount of Rs 10,000 to his wallet to take the offer benefit. After applying the promo code, the user received an extra cash of Rs 1000 in his wallet.

    So, the points equal to the amount added by the user (i.e. Rs 10,000) will be added to the leaderboard for the user.

    However, the points for the extra cash benefit received by the user (i.e. Rs 1000) after applying the promo code will not be added to the leaderboard.

  7. The following terms and conditions are only for Rank 1 to 5:
    1. The company will only pay the Ex-showroom price of the products directly to the user's nearest vehicle showroom if the user’s demands the vehicle instead of the amount.
    2. If the user demands the cash prize rather than the mentioned product, then the amount equal to the product's Ex-showroom price (i.e, user’s nearest vehicle showroom's Ex-Showroom price) will be provided in the user wallet’s winning section without any TDS deduction.
    3. Once the leaderboard gets completed and the user wants the vehicle instead of amount then user will have to share his city name, complete address and name of the nearest vehicle showroom from the user's house on our official email id contact@exchange22.com (the user will be informed in case some other details will be needed). Also, the company can take some days to provide the product to avoid any kind of error.
    4. The company will only and only pay the Ex-showroom price. Other than this, the user will be liable to pay all the other taxes like road tax and registration fees. Also, the 30% TDS amount on the ex-showroom price will be paid by the user. The user needs to transfer the applicable TDS amount to us for depositing the amount with the government.
  8. In case any winner from Rank 1 to 19 wants to have the product only, then at first the user must submit a 30% TDS amount on the product's worth in the company's bank account. And if any winner from Rank 1 to 19 wants to have the amount instead of the product, then amount will be added in the user wallet's winning section without any TDS deduction.
  9. For example:

    A user named as (X) won a prize of Rs 1,00,000 and demanded to have the prize delivered to his address after the completion of the leaderboard. Here, at first, the user must submit a 30% TDS amount (i.e. Rs 30,000) in our company's bank account on the product's worth. This 30% TDS amount will be submitted to the government from our side. As proof of the TDS submission, the concerned user will receive the TDS certificate from our side after the quarter.

    After receiving the TDS amount, the company will dispatch the product to the user.

  10. Users can track their ranks everytime in the leaderboard section. Once their added amount is reflected in their EXCHANGE22 wallets.
  11. The residents of Tamil Nadu, Assam, Odisha, Arunachal Pradesh, Telangana, Andhra Pradesh, Nagaland, and Sikkim are not eligible for this leaderboard.
  12. In case of a tie between users of the same rank who have equal ranks after the leaderboard’s completion, the company's decision will be considered final in this scenario.
  13. In case of any dispute in this leaderboard, the company's decision will be considered final.
  14. The users (Rank 6 to Rank 19) who want the product will receive their prizes via courier or speed post at the address shared with us on the official mail id: contact@exchange22.com
  15. The company does not charge any extra amount from our users for participating in the leaderboard. The prizes given can be considered as promotional gifts to users.
  16. If the user refuses to accept the prize or is unavailable to collect the prize due to any reason, then EXCHANGE22 will hold no responsibility for the delivered item and will not arrange re-scheduling of any kind.
  17. Within one week of the leaderboard’s completion, if the user does not provide the necessary details even after being asked from our end. In this situation, the company won't be liable for providing the prize.
  18. The user should make a video of the product received before opening the packaging. Only then will the company consider the product misplaced or damaged related cases. Also, in such cases, the company's decision will be considered final.
  19. Once we receive the delivery address from the user on our official email id, then within 15-20 working days or more, the product will be delivered to the shared address. If the user's area is non-serviceable, then we might ask for an alternate delivery address, and it might take more than 10 working days to reach the product. For Rank 1 to 5, the product's delivery will be made according to the time committed by the nearest vehicle showroom.
  20. At the time of delivery, if the product is unavailable for any reason, then the company can replace the product with any other product of the same range.
  21. The product images shown in the leaderboard are for representation purposes only. The actual products may vary.
  22. We may use the winners' name/fantasy name, image and state of residence on our social media pages, application and website for promotional purposes.
  23. For any kind of queries related to leaderboard, the users can contact us via Facebook, customer care number ( +91 888-274-274-3 ) or mail us at contact@exchange22.com

How do I withdraw my money?

  1. Login to your Exchange22 account on the App.
  2. Visit the ‘My Balance’ page and click on ‘Cash Withdraw’ option under the winnings section.
  3. Enter an amount you would like to withdraw. However, you can only withdraw an amount less than or equal to your Balance that can be withdrawn. This will be shown to you on the Withdraw Cash page.

What is the minimum amount that can be withdrawn?

A minimum amount of ₹100 can be withdrawn once per 24 hours by Basic to Silver user levels.

A minimum amount of ₹100 can be withdrawn once per 72 hours by Gold and above user levels.

What is the maximum amount that can be withdrawn?

A maximum amount of ₹50,000 can be withdrawn once per 24 hours by Basic to Silver user levels.

A maximum amount of ₹50,000 can be withdrawn once per 72 hours by Gold level users.

A maximum amount of ₹1,00,000 can be withdrawn once per 72 hours by Diamond and above user levels.

Can I use someone else’s bank account to withdraw money?

Unfortunately, you can withdraw money from your Exchange22 account balance ONLY to your own bank account.

When will my withdrawal be processed?

In cases of Instant Withdrawal Process (via IMPS) method of transfer the withdrawal might take 2-3 hours for the amount to reflect in your bank account. In case of delay on the part of the Bank to credit the funds to your account, it may take up to 3 working days.

Is there any benefit on transferring the amount from winnings to the unutilised section?

Now, you can transfer your withdrawal amount from your wallet's winning section to the unutilised section. A wonderful choice for you to manage your funds more appropriately.

Furthermore, we are pleased to offer an additional feature as part of the transfer process.

Should a user wish to make a withdrawal, they will be responsible for paying TDS on positive net winnings.

Upon observing this, instead of proceeding with the withdrawal, the user opted to transfer the withdrawal amount from the winnings section to the Unutilised section.

Consequently, any TDS amount that was originally meant to be deducted when the user intended to withdraw the funds will now be provided by us as an additional EXTRA REAL CASH BENEFIT in the user's unutilised section.

Please follow the example to understand:

A user named as X wants to withdraw the amount of Rs 10,000 from his/her wallet's winning section. On checking the user discovers that if he tries to withdraw the amount then Rs 3000 will be deducted as the TDS amount. Now, the user has two options to go with:

First Option:

The user is independent to withdraw his/her amount in the bank details registered with us. However, the deducted TDS amount on the positive net winning will not be reimbursed.

This means,

Withdrawal amount: Rs 10,000
TDS deduction: Rs 3000
The amount received in the user's bank: Rs 7000

Second option:

Should a user wish to make a withdrawal, they will be responsible for paying TDS on positive net winnings.

Upon observing this, instead of proceeding with the withdrawal, the user opted to transfer the withdrawal amount from the winnings section to the Unutilised section.

Consequently, any TDS amount that was originally meant to be deducted when the user intended to withdraw the funds will now be provided by us as an additional EXTRA REAL CASH BENEFIT in the user's unutilised section.

This means,

Withdrawal amount: Rs 10,000
TDS liability: Rs 3000

If the user proceeds with the transfer process then,

Total amount received in the unutilised section:
Rs 10,000 + Rs 3000 = Rs 13,000

*NOTE:

Once the amount is transferred from the winning section to the unutilised section. The same amount cannot be reversed in the winning section.

When the transfer feature is used for the first time within a month, the user will receive the amount *(TDS liability) as an Extra Real Cash Benefit credited to their unutilised section. However, when the feature is used more than once within a month, each time the user will receive an extra real cash benefit ranging from 5% to 10% on the transferred amount. Also, this extra real cash benefit will differ from user to user.

Upon successful completion of the transfer, the user will be unable to initiate another withdrawal or transfer for the next 72 hours.

Users of any category can transfer the amount of Rs 100 to Rs 1,00,000 only in a single attempt.

The company reserves the right to make changes to this feature without prior notification to the users.

When can my withdrawal be cancelled?

Your withdrawal may have been cancelled in the system due to one of the below reasons:

  1. Incorrect IFS code verified on the account.
  2. Name on the bank does not match with the name verified on Exchange22 account.
  3. Incorrect account number verified on the account.
  4. In case of any doubts, you can write to us at contact@exchange22.com or contact us on Facebook Messenger and we shall look into it.

Does EXCHANGE22 disable the withdrawal facility on some occasions?

  1. Yes, when we distribute deposit bonus. During that period we might disable withdrawal.
  2. Sometimes withdrawal might be disabled due to bank servers outage and on bank holidays.

Are there any necessary conditions on the number of overs to be played in a particular match?

The minimum number of overs that are required to be played in total and also individually during a game varies from format to format. Here are the rules regarding the same -

Test And First Class Matches: In the completed matches, the criteria of a minimum number of overs will not be counted. But only if the match is drawn, at least 200 total overs must be played. Otherwise, the match is counted as cancelled.

One Day Matches: A minimum of 50 overs or more should be played in total with each team individually facing a minimum of 20 overs.

T20 Matches: A minimum of 20 overs or more should be played with each team facing a minimum of 5 overs individually.

T-10 Matches: Each team must play at least 7 overs to avoid match cancellation scenario.

"The Hundred" Tournament Matches: A minimum of 100 legal balls must be played in total with each team facing a minimum of 25 balls.

What if a team is dismissed / target is chased down before playing the minimum number of overs required?

If a team is dismissed/target chased without playing the entire quota of overs. The match will be considered as completed and not cancelled.

Let’s understand this with examples -

Supposing in an ODI game, the team batting first made 150 runs in 50 overs and the second team chased the target in just 15 overs. Here, the match will be counted as completed.

Similarly, in a T20 match, the team batting first made 70 runs in 10 overs and gets bowled out. The second team chased the target in just 7 overs. Here, the match will be counted as completed.

What happens when the game starts earlier than the scheduled time?

In certain leagues, sometimes the umpires start the game earlier than the scheduled time. If something like this happens, the company will measure the required parameters, like how long it has been since the match started and what impact the match can have. Considering such factors, the company's decision will be considered final on whether to cancel or continue the match.

Will 'substitutes', 'concussion subs', 'impact players', 'x-factor' or any other player joining the team in any capacity after the starting XI is declared be eligible for points?

If a player is in the starting XI line-up, he will be considered as 'playing' and only points of the players making it into the starting XI will be counted.

Any other player who enters the field or joins in the game be it anything ranging from 'X-factor player', 'Concussion Substitute', 'Impact player' or due to another reason after the playing XI is declared will be considered as 'non-playing' and his points will not be calculated. Users who have traded on these types of players will be returned back the amounts they have traded. And the match will be declared based on the original starting XI.

To sum it up. The rule is simple regarding this - If a player makes it to the original starting XI, he will be considered as 'playing' and only his points will be calculated. Any player who enters the field after that will be counted as 'Non-playing' and his points will not be calculated and the amount traded will be refunded.

Note: Cases that have not been discussed here but might appear in the future. In such cases, until the new rule is made, the company's decision will be considered final.

A player has been retired hurt. Will that player's points be calculated, or will the amount be refunded?

In this scenario, the points made by the player will be counted (if made any), and refund will not be provided.

Will the scores in a 'Super Over' be counted?

No. Any event during the 'Super Over' shall not be considered for awarding points.

How are points calculated?

Please refer to the Points Table for Cricket.

What is a No Loss League?

We at EXCHANGE22 take great pride and effort in making it more thrilling for our users. No Loss League - a unique concept by EXCHANGE22. As the name suggests, the No Loss League is just like any other league where users can win big sums of money after trading as per their choice but with a slight difference - they will be compensated in case of a loss.

Yes, that's right. If a user faces a loss instead of a profit, users will get a REFUND FOR THE LOSS INCURRED. The eligibility criteria differ from series to series, and to know more regarding this, kindly read the terms and conditions mentioned for the respective series.

Men's T20 World Cup 2024 (2nd June 2024 To 29th June 2024):

The total matches in this tournament are 55 out of which 40 are league matches and the remaining 15 matches include (12 matches of the Super Eight stage, Semi-Final 1 + Semi-Final 2 and Final).

  1. Users will receive the compensation *(only in case of a loss in the entire tournament) as per the below-mentioned investment criteria only for the completed matches:
    1. Overall minimum investment of Rs 2500 (excluding the platform fee & bonus) || Maximum compensation only up to Rs 2000
      Here, the user must invest an overall minimum amount of Rs 2500 in a total of 55 matches out of which a minimum investment of Rs 100 is mandatory in each of the last 15 matches

    2. For Example:

      1st Case:
      A user invested a total amount of Rs 1000 in the 40 league matches and further invested Rs 100 in each of the last 15 matches. Therefore, the total investment in 55 matches is Rs 2500. This user will be eligible for compensation.

      2nd Case:
      A user invested a total amount of Rs 2000 in the 40 league matches and further invested a total of Rs 200 in the last 15 matches. Therefore, the total investment in 55 matches is Rs 2200 but this time user will not be eligible for compensation because a minimum investment of Rs 100 in each of the last 15 matches was not fulfilled.

      3rd Case:
      A user invested a total amount of Rs 500 in the 40 league matches and further invested a total amount of Rs 2000 in the last 15 matches (in a what that a minimum investment of Rs 100 was made in each of the last 15 matches). This user will be eligible for compensation.

    3. Overall minimum investment of Rs 10,000 (excluding the platform fee & bonus) || Maximum compensation only up to Rs 5000
      Here, the user must invest an overall minimum amount of Rs 10,000 in a total of 55 matches out of which a minimum investment of Rs 500 is mandatory in each of the last 15 matches.
    4. Overall minimum investment of Rs 25,000 (excluding the platform fee & bonus) || Maximum compensation only up to Rs 10,000
      Here, the user must invest an overall minimum amount of Rs 25,000 in a total of 55 matches out of which a minimum investment of Rs 1000 is mandatory in each of the last 15 matches.
    5. Overall minimum investment of Rs 1 Lakh (excluding the platform fee & bonus) || Maximum compensation only up to Rs 25,000
      Here, the user must invest an overall minimum amount of Rs 1 lakh in a total of 55 matches out of which a minimum investment of Rs 5000 is mandatory in each of the last 15 matches.
  2. Due to one-sided chance, some matches of this tournament might not be added.
  3. Only the Buy/Sell trades with or without insurance will be counted. The bonus amount will not be counted in the trades conducted by the users. The compensation only to the eligible users will be provided in the unutilised section.
  4. Due to rain or any unforeseen conditions, if some matches from the League stage, Super Eight stage, Semi-Final 1, Semi-Final 2 and Final are cancelled. Then, the eligibility criteria will be managed accordingly.

    For Example:

    Let's take the case of overall minimum investment of Rs 2500 (excluding the platform fee & bonus) || Maximum compensation of only up to Rs 2000

    1st Scenario:

    A user invested a total amount of Rs 1000 in the 40 league matches and further invested Rs 100 in each of the last 15 matches. Therefore, the total investment in 55 matches is Rs 2500. But due to rain or any other issue, Semi-Final 1 was cancelled officially, now the user will receive a refund *(i.e. refund of Rs 100) of the invested amount in this match. And the investment criteria which was earlier for 15 matches now got reduced to 14 matches. Here, due to the cancellation of the match, the minimum investment criteria got disturbed and went below Rs 2500, therefore, the user will not be eligible for any compensation.

    2nd Scenario:

    A user invested a total amount of Rs 1000 in the 40 league matches and further invested Rs 200 in each of the last 15 matches. Therefore, the total investment in 55 matches is Rs 4000. But due to rain or any other issue, Semi-Final 1 was cancelled officially, now the user will receive a refund (i.e. refund of Rs 200) of the invested amount in this match. And the investment criteria which was earlier for 15 matches now got reduced to 14 matches. Here, due to the cancellation of the match, the minimum investment criteria was not impacted as even after cancellation of the match, the total invested amount by the user is Rs 2800 *(which is more than the minimum investment criteria of Rs 2500). Therefore, this user in case of a loss will be eligible for compensation.

  5. If users *(only the eligible ones) do not receive the compensation amount within one week after the tournament's completion, then connect with us via customer care number 888-274-274-3, Facebook inbox, or email id: contact@exchange22.com
  6. The company's decision will be considered final if any dispute arises.
IN CASE OF LOSS IN THE ENTIRE TOURNAMENT, THE COMPANY WILL GIVE COMPENSATION AS FOLLOWS:

Overall Minimum Investment Criteria In The Tournament Mandatory Minimum Investment In Last 15 Matches (Per Match) Maximum Compensation (Upto)
Rs 2,500 Rs 100 Rs 2,000
Rs 10,000 Rs 500 Rs 5,000
Rs 25,000 Rs 1,000 Rs 10,000
Rs 1,00,000 Rs 5,000 Rs 25,000

What is a clean sheet?

A clean sheet is awarded for not conceding a goal whilst on the field and playing at least 55 minutes.

A player gets substituted before a goal is conceded. Will the player still get a clean sheet?

If a player gets substituted before a goal is conceded, the player will still get the clean sheet bonus provided he has played for at least 55 minutes.

Does a player get points for assist?

Yes, provided the pass was intentionally created (that it actually creates the goal) and the pass was unintentional (that the player had to dribble the ball or an inadvertent touch or shot created the goal).

Points for assists will be awarded to the player (if goal is scored)

  1. For winning a Penalty.
  2. For winning a Free kick.
  3. For having his shot saved or blocked by a defender, goalkeeper or goalpost if his teammate scores on the rebound.
  4. For a cross or pass that results in an own goal.

All of the above must result in a successful goal for points to be awarded to the player providing the assist.

An opposing player touches the ball after the final pass before a goal is scored. Will the player be awarded a point for assist?

No, theassist is NOT valid when:

  1. An opposing player touches the ball after the final pass before a goal is scored, significantly altering the intended destination of the ball.
  2. Two or more opposing players touch the ball after the final pass before a goal is scored.
  3. The goal scorer loses possession to a player from the opposition team and then again regains control of the ball.

Will any points be awarded where a player misses a penalty kick and scores on the rebound?

No. In cases where a player misses a penalty kick and scores on the rebound, he will get points for the goal scored but will get -10 points for the miss. He will NOT get any points for the assist.

Will any points be awarded to a Goal-keeper where a player misses a penalty kick but the goalkeeper hasn’t touched the ball?

No. In cases where a player misses a penalty kick but the goalkeeper hasn’t touched the ball, the Goal Keeper will NOT get any points for saving the penalty, while the player will get -10 points for the miss

How will the goals conceded be calculated?

Goals conceded will be counted for the players playing on the field at the time of the goal.

Will a substitute earn any points?

No points will be awarded to substitutes.

A substitute player has the highest points. Will it be counted as a Multi-bagger trade?

No points will be awarded to substitutes and the Multi-bagger shall be decided from the Starting XI of both the teams.

A player has received a red card. Will the player’s point be deducted for any goals conceded by the team?

Yes. If a player receives a red card, he will continue to be penalised for goals conceded by his team. i.e. for the goals conceded after he has left the field.

Will the points deductions for a red card include any points deducted for yellow cards?

Yes, thepoints deducted for a red card shall also include any points deducted for yellow cards.

Will I get points for any extra-time?

Yes, Any event during the extra time shall be considered for awarding points.

Will I get points for penalty shoot-outs?

No. Any event during the penalty shoot-outs shall not be considered for awarding points.

How are points calculated?

Please refer to the Points Table for Football.

Key points for Basketball

  1. Any event during overtime will be considered for awarding fantasy points.
  2. The Player, who will be in starting 5 will be eligible for playing, all other players who will not be there in starting 5 will be considered as non-playing and the amount for non-playing players will be refunded before the start of the match. Also, no points for substitutes will be provided.
  3. If a player gets injured or for any during the match, he/she will not be eligible for a refund and the number of points scored till that time will be his/her final score.
  4. In case of multiple TOV fouls breach if a player gets a ban in that particular match then points scored till then will be his/her final points.

Key points for Kabaddi

  1. If a player is announced in the starting 7 of a team but later is unable to start the match, he/she will not score any points and also to be considered as the non-playing full amount will be refunded after the start of the match.
  2. No Points for a substitute appearance and points scored by that player will not be considered.
  3. Points for Super Tackle will be added to the points of a successful tackle (18 points plus 6 points).
  4. Points for a raid touch will be given to the raider for every opponent he gets out or puts out.
  5. Each player will get Super 10 points only once during a match.
  6. Points for getting the opposition team all out will only be given to players who are part of the starting 7 also Negative points for getting all out will only be given to players who are part of the starting 7.
  7. If a player receives any card, he will continue to get negative (for 'Own Team All Out'") and positive (for 'Getting Opposition All Out') points.
  8. Points deducted for Red Cards include deductions for a Yellow Card and Green Card. Similarly, points deducted for Yellow Cards include deductions for Green Cards.
  9. Any event during extra time will be considered for awarding points but any event during Golden Raids will not be considered for awarding points.
  10. A player who has not participated in the game as part of the starting 7 will not be awarded negative points for receiving yellow/red/green cards for off-field activities.

What are the charges for each "Buy/Sell" trade?

We charge a 5% or 10% platform fee for every Buy/Sell trade executed by you.

If the user selects to pay a 5% platform fee for trade then after the match's declaration, the winnings will be credited to the user's wallet unutilised section. However, this wallet's unutilized amount will be treated as a winning amount on 31st March 2024 for the calculation of TDS.

If the user selects to pay a 10% platform fee for trade then after the match's declaration, the winnings will be credited to the user's wallet winning section.

What will I be charged for a ‘Multi-bagger’ trade?

We charge 25% of the total money pooled as portal fees.

What are TDS deduction norms?


As per the provision of the Finance Act, 2023, the following TDS policy will be applicable to all the users of EXCHANGE22 from 01st April 2023.

  1. TDS will be applicable at the time of withdrawal by the user from his/her wallet.
  2. TDS will be deducted @ 30% on positive "Net Winning"* at the time of withdrawal.
  3. TDS is also applicable at the end of the financial year on 31st March wallet balance by considering it as withdrawal amount by the user. After applying TDS on the balance of, the remaining amount will be carried forward to the next financial year as a deposit balance and TDS would not be applicable on the same *(however, TDS deducted on net winning will not be reimbursed by the company).

Net Winning: - Cumulative withdrawals during the year – Cumulative amount deposited by the user during the year – Deposit balance at the beginning of the year – Winning balance at the end of the preceding year – Total Invested amount in running matches.

Example:

In case your Net Winning is more than 0, then 30% will be deducted on the Net Winning at the time of withdrawal

Scenario: - 1

A User has a balance Rs. 5000 in the deposit section and Rs. 10,000 winning section on 01st April 2023. He invested Rs. 4000 to play a game and won Rs. 8000. So his/her Net winning shall be Rs. 8000 – Rs. 15,000 = (- Rs. 7000). If the user withdraws Rs. 8000 then we will not deduct TDS Since user Net Winning is less than 0.

Scenario: - 2

A User has a balance Rs. 5000 in the deposit section and Rs. 10,000 winning section on 01st April 2023. He invested again Rs. 6000 to play a game and won Rs. 10000. If a user withdraws Rs. 10,000 then we will calculate his net winning as follows:-
So his/her Net winning will be Rs. 18000 – Rs. 15,000 = (Rs. 3000). TDS will be deducted @ 30% on Rs. 3000 i.e. Rs. 900

Scenario: - 3

A User has a balance Rs. 5000 in the deposit section and Rs. 10,000 winning section on 01st April 2023. He invested Rs. 5000 to play a game and won Rs. 10000. If the user withdraws Rs. 10,000 then we will calculate his net winning as follows:-
So User Net winning will be Rs. 28,000 – Rs. 15,000 = (Rs. 13,000). TDS will be deducted @ 30% on Rs. 13000 i.e. Rs. 3900. Since we had already deducted Rs. 900, this time we will deduct only Rs. 3000.

Why has my account been blocked?

  1. You are found to be having more than single Id registered on Exchange22 or multiple Ids registered under the same name.
  2. You are found to indulge in any form of fraudulent activity including, attempting to use or using any other person's credit card(s), debit cards, net-banking usernames, passwords, authorization codes, prepaid cash cards, mobile phones for adding cash to your user account.
  3. It is found that you are creating a fake referral chain by creating multiple ids under the same name to earn the Refer & Earn bonus.
  4. You are found to be withdrawing your winnings by using any unlawful or illegal means.

For a more detailed guideline, please refer to our Fair Play terms. If you feel, your account has been blocked mistakenly, you can write to us at contact@exchange22.com or contact us on Facebook Messenger and we shall look into it.