FAQ's FOOTBALL

Frequently Asked Questions


How do I register on Exchange22?

Download the App through the link on our website and go to the Registration page on Exchange22 App and register via Facebook or your Email ID.

Can I make multiple accounts on Exchange22?

No. A single email-id can be registered per user.

I am below 18 years of age. Can I register on Exchange22?

No. Only user above the age of 18 years can register on Exchange22.

I am from the State of Odisha or Nagaland or Assam or Telangana and Sikkim. Can I register on Exchange22?

No. As per the current laws of these states, any person residing in these states cannot take part in any online fantasy sports.

Is it legal to play Exchange22?

Yes, it is absolutely legal to play Exchange22. In fact, we are the only fantasy portal in India to be recognized as ‘Start-Up’ by the Government of India. Please refer to your Legality section for more information.

I do not have a valid Photo-Id proof? Can I register on Exchange22?

Yes, you can register on Exchange22, but to enjoy the full benefits and take part in contest(s), you are required to verify your account by uploading a valid photo-id proof.

I do not have a Pan-Card? Can I register on Exchange22?

Yes, you can register on Exchange22, but to enjoy the full benefits and take part in contest(s) and withdraw your winnings, you are required to verify your account by uploading your Pan-Card.

I do not have a Bank Account? Can I register on Exchange22?

Yes, you can register on Exchange22, but to enjoy the full benefits and take part in contest(s) and withdraw your winnings, you are required to have a Bank account.

How do I update / edit my profile?

Select the ‘Profile’ option in the App and select ‘Update / Edit Profile’.

I forgot my Exchange22 account password. How do I login to my account?

Click on the ‘Forgot Password’. Select the mode – Email-id or Phone Number. A link will be sent to your registered email-id or your registered phone number from where you can reset your password easily.

How can I change my password?

Click on the ‘My Account’ tab. Select ‘Password’ and click on it to change it.

I cannot login to my account. How do I login?

Please check if you have mentioned your correct registered email address with Exchange22 and password to login. If it doesn’t work, you can write to us at contact@exchange22.com or contact us on Facebook Messenger and we will respond to you quickly.

I have a referral. How do I sign-up?

  1. Click on the link provided to you;
  2. Download and install the Exchange22 App on your device;
  3. Register on Exchange22 and enter the unique code shared with you.

Can I use my entire referral bonus?

You can use a maximum of 5% of referral bonus in trading (buy/sell) and 10% of referral bonus in multibagger section.

How do I select a match?

Go the Exchange22 App, select the ‘Upcoming matches’ tab and select any matches you wish to trade in.

Can I select multiple matches?

Yes. You can choose any number of matches you wish to trade in.

Can I select multiple matches under different fantasy sports?

Yes.You can choose any number of matches under different fantasy sports you wish to trade in.

What is a portfolio?

Your portfolio has the list of players you have bought/sold in a particular match.

How do I buy/sell a player?

  1. Go the Exchange22 App, select the ‘Upcoming matches’ tab;
  2. Select any match you wish to trade in;
  3. Select the ‘Buy/sell’ trade.
  4. Buy/sell any player from the list provided.

What is the maximum number of players I can select in a particular match?

You can select a maximum of 22 players for a particular match.

What is the base price of a player?

It is a pre-determined price of a player at which he can be traded.

Can I determine the base price of a player?

No. It is determined by a players’ previous performances.

Can I make changes in the selected list of players during an ongoing match?

No changes are allowed 30 minutes prior to starting of the match.

Why is it showing ‘request pending’ against a trade I executed?

Your trades have to be approved by Exchange22 before it shows up on your portfolio.

Why can I not see the option of buy/sell a player?

When there is a disproportionate number of shares being bought/sold for a particular stock, we disable the buy/sell option accordingly to maintain the fun quotient of the game.

A player I selected is not playing in the match. Will I get a refund for that trade?

Yes. You will get a full refund of the amount you have paid.

How are the points calculated?

Points are calculated based on the performance of a player.

To illustrate,

If A has selected Mr. XYZ a batsmen and has decided to ‘buy’ him at his base price of 50 INR, and subsequently Mr. XYZ earns point worth 100 (1 Point = 1 INR) by the end of the match, then the profit from Mr. XYZ would be 50 INR.

In a different scenario, if A has selected Mr. PQR, a batsmen and has decided to ‘sell’ him at his base price of 50 INR, and subsequently Mr. PQR fails to earn any point, then the profit from Mr. PQR would be 50 INR.

When do the points get updated?

The points get updated automatically within seconds. It is an automated system which works in an accurate manner.

What is the Offer Section?

This section is a special window for a limited time period of 15 minutes which is opened between the ‘Upcoming Section’ and ‘Live section’. This section has been created to facilitate the Buyers and Sellers a way to reduce the gap between these two (i.e. buyers and sellers) to a minimum executable value.

To illustrate, if we have more buyers than sellers, we offer sellers to sell the stocks of a player (or players) at increased price (higher than the initial Base Price). If we have more sellers than Buyers, we offer Buyers to buy the stocks of a player (or players) at decreased price (lower than the initial Base Price).

Please note that the increased/decreased Base Price price is solely decided by Exchange22. Stocks in this section has high probability of getting cancelled/non-executed due to mismatch of Buyer-Seller ratio.

What is a multi-bagger trade?

A multi-bagger trade is where you select a player who you think would score the highest points in a match so that you get high returns.

What is ‘hold %’?

It is an indicative reference to the approximate holding percentage of shares held by number of users. The percentage keeps fluctuating till the match begins.

Is there any limit on the number of shares I can hold for a player?

No, there is absolutely no limit on the number of shares you wish to hold for a player.

What is ‘X times return’?

It is a projected/expected return that one can expect fromholding a share of a particular player.The percentage keeps fluctuating till the match begins.

Why does ‘Hold %’ and ‘X times return’ fluctuate?

Since it is an indicative list, it keeps fluctuating till trading takes place before the start of the match. There is absolutely no cause to worry since it will automatically stop once the match begins.

How is the return calculated?

The calculation is based on the total money which is collected OR the total number of shares that a particular player holds.

How is the return distributed?

We charge 20% of the total money pooled as portal fees and the rest 80% is distributed among the winners.

What if no-one has selected the highest scoring player? How does the money gets distributed?

In case of absence of the highest point-scoring player from the trading list, the player with highest points from the trading list is chosen and the user holding that players’ share is declared as the winner.

What if more than one player scores the same number of highest points?

In such a scenario, all the users/traders who are holding such players’ shares shall be considered as winners.

Can I use my referral bonus in the multi-bagger trades?

You can use a maximum of 10% of referral bonus in multibagger section.

How much will I be charged for a multi-bagger trade?

We charge 20% of the total money pooled as portal fees.

How do I add money in my Exchange22 account?

You can add money through multiple payment options. Here are the simple steps of how you can do it:

  1. Add a credit/debit card by clicking on the ‘Add Money’ tab.
  2. Enter the amount you wish to add and select your payment gateway.
  3. Make the payment after entering the relevant details needed for that payment mode.

Where do I check my Exchange22 account balance?

You can click on the ‘Account’ tab on the Exchange22 App to check your balance in your Exchange22 account.

My money has been deducted from my bank account, but it is not showing up in my Exchange22 account. What should I do?

This might happen when there is a delay in the payment gateway. Be rest assured, your money is safe.

Take a screenshot of your card/bank statement and send it to us at contact@exchange22.com or you can get in touch with our support team on Facebook Messenger.

I have made a profit on my trades, but the winnings have not been credited in my account. What should I do?

Money will be credited in your Exchange22 account within 6-7 hours after the match ends.

How much will I be charged for each buy/sell trade?

We charge 6% for EVERY Buy/Sell trade executed by you.

How do I withdraw my money?

  1. Login to your Exchange22 account on the App.
  2. Visit the ‘My Balance’ page and click on ‘Cash Withdraw’ option under the winnings section.
  3. Enter an amount you would like to withdraw. However, you can only withdraw an amount less than or equal to your Balance that can be withdrawn. This will be shown to you on the Withdraw Cash page.

What is the minimum amount that can be withdrawn?

A minimum amount of ₹200 can be withdrawn once per 24 hours.

What is the maximum amount that can be withdrawn?

A maximum amount of ₹10,000 can be withdrawn once per 24 hours.If you wish to withdraw more than ₹10,000 once per 24 hours, please get in touch with our support team on Facebook Messenger or write to us at contact@exchange22.com.

Is there any charge on withdrawal of amount?

No, we do not charge any amount on withdrawal.

Can I use someone else’s bank account to withdraw money?

Unfortunately, you can withdraw money from your Exchange22 account balance ONLY to your own bank account.

When will my withdrawal be processed?

In cases of Instant Withdrawal Process (via IMPS) method of transfer the withdrawal might take 2-3 hours for the amount to reflect in your bank account. In case of delay on the part of the Bank to credit the funds to your account, it may take up to 3 working days.

When can my withdrawal be cancelled?

Your withdrawal may have been cancelled in the system due to one of the below reasons:

  1. Incorrect IFS code verified on the account.
  2. Name on the bank does not match with the name verified on Exchange22 account.
  3. Incorrect account number verified on the account.
  4. In case of any doubts, you can write to us at contact@exchange22.com or contact us on Facebook Messenger and we shall look into it.

What is a clean sheet?

A clean sheet is awarded for not conceding a goal whilst on the field and playing at least 55 minutes.

A player gets substituted before a goal is conceded. Will the player still get a clean sheet?

If a player gets substituted before a goal is conceded, the player will still get the clean sheet bonus provided he has played for at least 55 minutes.

Does a player get points for assist?

Yes, provided the pass was intentionally created (that it actually creates the goal) and the pass was unintentional (that the player had to dribble the ball or an inadvertent touch or shot created the goal).

Points for assists will be awarded to the player (if goal is scored)

  1. For winning a Penalty.
  2. For winning a Free kick.
  3. For having his shot saved or blocked by a defender, goalkeeper or goalpost if his teammate scores on the rebound.
  4. For a cross or pass that results in an own goal.

All of the above must result in a successful goal for points to be awarded to the player providing the assist.

An opposing player touches the ball after the final pass before a goal is scored. Will the player be awarded a point for assist?

No, theassist is NOT valid when:

  1. An opposing player touches the ball after the final pass before a goal is scored, significantly altering the intended destination of the ball.
  2. Two or more opposing players touch the ball after the final pass before a goal is scored.
  3. The goal scorer loses possession to a player from the opposition team and then again regains control of the ball.

Will any points be awarded where a player misses a penalty kick and scores on the rebound?

No. In cases where a player misses a penalty kick and scores on the rebound, he will get points for the goal scored but will get -10 points for the miss. He will NOT get any points for the assist.

Will any points be awarded to a Goal-keeper where a player misses a penalty kick but the goalkeeper hasn’t touched the ball?

No. In cases where a player misses a penalty kick but the goalkeeper hasn’t touched the ball, the Goal Keeper will NOT get any points for saving the penalty, while the player will get -10 points for the miss

How will the goals conceded be calculated?

Goals conceded will be counted for the players playing on the field at the time of the goal.

Will a substitute earn any points?

No points will be awarded to substitutes.

A substitute player has the highest points. Will it be counted as a Multi-bagger trade?

No points will be awarded to substitutes and the Multi-bagger shall be decided from the Starting XI of both the teams.

A player has received a red card. Will the player’s point be deducted for any goals conceded by the team?

Yes. If a player receives a red card, he will continue to be penalised for goals conceded by his team. i.e. for the goals conceded after he has left the field.

Will the points deductions for a red card include any points deducted for yellow cards?

Yes, thepoints deducted for a red card shall also include any points deducted for yellow cards.

Will I get points for any extra-time?

Yes, Any event during the extra time shall be considered for awarding points.

Will I get points for penalty shoot-outs?

No. Any event during the penalty shoot-outs shall not be considered for awarding points.

How are points calculated?

Please refer to the Points Table for Football.

What will I be charged for each ‘Buy/Sell’ trade?

We charge 6% for EVERY Buy/Sell trade executed by you.

What will I be charged for a ‘Multi-bagger’ trade?

We charge 20% of the total money pooled as portal fees.

Football

PLAYING TIME Action Points
Played 55 minutes or more +4
ATTACK Action Points
For every goal scored (Forward) +16
For every goal scored (Midfielder) +18
For every goal scored (Goal-Keeper /Defender) +20
For every assist +9
For every 1 passes completed +0.5
For every 1 shot on target +1.5
DEFENSE Action Points
Clean sheet (Midfielder) +3
Clean sheet Defender +8
Clean sheet Goal-Keeper +10
For every 1 shots saved (Goal-Keeper) +2.5
For every penalty saved (Goal-Keeper) +15
For every 1 successful tackles made +2
CARDS & OTHER PENALTIES Action Points
Yellow card -7
Red card -12
For every own goal -7
For every 1 goals conceded (Goal-Keeper) -1.5
For every 1 goals conceded (Defender) -1
For every penalty missed -10
BONUS Action Points
2 goal +5 points
3 goal +8 points

Why has my account been blocked?

  1. You are found to be having more than single Id registered on Exchange22 or multiple Ids registered under the same name.
  2. You are found to indulge in any form of fraudulent activity including, attempting to use or using any other person's credit card(s), debit cards, net-banking usernames, passwords, authorization codes, prepaid cash cards, mobile phones for adding cash to your user account.
  3. It is found that you are creating a fake referral chain by creating multiple ids under the same name to earn the Refer & Earn bonus.
  4. You are found to be withdrawing your winnings by using any unlawful or illegal means.

For a more detailed guideline, please refer to our Fair Play terms. If you feel, your account has been blocked mistakenly, you can write to us at contact@exchange22.com or contact us on Facebook Messenger and we shall look into it.